Thread regarding Cigna layoffs

Did I make a mistake?

I just started training as a “personal advocate” for evernorth behavioral health. I’m getting toxic positivity corporate vibes and just not feeling good about this at all. I’ve been looking at call center subreddits and I’m honestly scared sh*tless. I have experience with customer service but only F2F, not over the phones.

My uncle promised me that if the job su-ks I can quit this call center role and work for him at his restaurant. Does anyone have any input on whether it’s worth sticking this out? The dread is already kicking in honestly and I don’t want to waste my time.

Please let me know your experience and opinion, thank you!

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| 1221 views | | 11 replies (last July 8, 2024) | Reply
Post ID: @OP+1tiqTKzB

11 replies (most recent on top)

I’d say listen to your gut, I know easy to say, but I had a lot of people in my ear telling me to stick it out at Cigna and now 9 years have passed and I should have left long long ago. I don’t regret it but learned to listen to my heart not so much my mind. Saving grace is my salary su-ks for what I do which is a hidden blessing because if it comes to it I can make the same money working a bartending, warehouse, or something chill while I find another job. Enjoy what you can in the job, use ALL your PTO and benefits. listen to yourself and not everybody else.

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Post ID: @7pqm+1tiqTKzB

If you have a back up plan then just try to get the most out of the experience at Cigna as possible and don't stress too much about your performance.

I started in the claim area and while I do not like my job at all I don't regret the first 3 years. I just regret that I stayed too long.

Enjoy your PTO, build your 401k until vested and HSA savings and then move on once you have figured out what you want to do for a career.

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Post ID: @1ycb+1tiqTKzB

I don’t think anyone can answer this for you - way too many considerations. Pay difference between the two jobs, what hours you’d have to work, remote vs. in person work, etc. etc. You’ll find people btching about their jobs in any industry, at any employer, so I’d take all that noise with a grain of salt.

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Post ID: @1prk+1tiqTKzB

Go with your gut. The restaurant job sounds great!

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Post ID: @1tmt+1tiqTKzB

The toxic positivity masks downright toxicity. I’ve had many jobs over the years and the ones where I almost immediately started to question what I had done all turned out to be as bad or weirder than I thought. Trust your instincts. You may get more used to it, but if you aren’t excited and feeling good a few days in it probably won’t change. Take however much time you need to be sure, and if you need to leave, do so to take care of yourself. Cigna doesn’t care about you at all, they just want a warm body to convince people to be a hit healthier so that maybe they will file less claims and save Cigna some money. Money is all that Cigna cares about and they prove it with layoffs, drastic cuts, forcing people to work in an office for no good reason, understaffing departments and expecting people to work 70-80 hours a week while only getting paid for 40. Don’t feel guilty taking care of yourself, and good luck.

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Post ID: @1yyt+1tiqTKzB

In the toxic waste dump of dysfunction that has become Cigna, Behavioral stands head and shoulders above the crowd. Welcome aboard!

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Post ID: @njt+1tiqTKzB

Hi!
I’m in this role and as of recently I have to resist the urge to quit on a daily basis. It’s extremely taxing and I personally am not equipped to deal with it. The insurance industry (even behavioral health side of that) is greedy and evil af. I def agree with others it will not improve anytime soon.

If you have handle catching non stop flack from micromanaging leadership and whiny adult children members with who you’ll speak with this is the role for you!

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Post ID: @pqa+1tiqTKzB

It's good you are questioning things. No, corporate does not genuinely care aboutanythingother than profit. That is MOST of corporate America. With that said, chill. Learn and process your new role to be the best you can be. Focus on what you can control. Give it 6 months to one year and reassess.

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Post ID: @jrw+1tiqTKzB

Hey there! The job is not an easy one and I would be lying if I said it’s definitely going to get better. There are people who do really well as a PA, and there are others who do not. The role is very demanding and it’s micro managed. if you are someone who works with true purpose and can overcome adversity, then I would recommend giving it your all and re-evaluating after a year in.

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Post ID: @iod+1tiqTKzB

You're not really wasting your time if your uncle is still gonna be there. Give it a chance and figure out what you really don't (or do) like about it that you can quantify for future roles. Toxic corporate positivity is something a lot of us have to deal with some time or another, and you're going to have to be fake in any role, even if it's local and non-corporate, and even if you own a company, because there's always going to be someone else who has what you need and you have to be nice to them to get it.

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Post ID: @iyg+1tiqTKzB

It’s day 1 and you’re already complaining about your coworkers being nice to you?

Get a grip. If you don’t want to be here you don’t need to.

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Post ID: @zbp+1tiqTKzB

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