I have never had a case where a Director level mgr was useful in resolving issues. Has anyone else had good experience with them?
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We have a running joke inside our team anytime we need our director to help on an escalation he is out running errands around time and needs a better cell service as the phone calls are always choppy. Definitely can cut a bunch of them. I think at Lumen some titles are overinflated a Director at Lumen would be more of a middle manager in other companies at least that is what the skill set level is seems like. Directors and VPs both lack any kind of real vision. Just show up every few months to have an internal meeting and then disappear
Has anyone else in other states other then AZ. experience directors and above bypass the repair process and go to the front of the line. They have everyone jumping through hoops till they are fixed. While are paying customers go to the back of the pile. So yes worthless
A Director’s only concern is that nothing is escalated to someone above them. Do they answer questions? Do they solve issues? No - but don’t try to go above them for the customer.
Never never ever you are in your own to apologize !!! To the customers but somehow I think they are smart enough to see that buying from this company is a mistake not by the field or suppport performance but by lying Sales managers … they say the good you do will come back to you lol .. but that is the reverse here .. ty sales managers you su-k
Escalations...the new corporate buzz word, is why you see a director on the emails. They strong arm their subordinates all the way down to the field level to get movement on issues that are not resolved. Unfortunately, nothing gets done around here without an escalation being attached...it is also why that buzz word is already an over saturated term! The so called experts of the 8 groups you have to deal with are completely clueless on what is being asked or needed by the other groups. Low and behold, after 4 months of back and forth, the problem gets fixed! This is not just a one-off example i give, it is the way all these escalations go...Great model, don't understand why we should be concerned! I want to add...it took the field tech to identify what the issue was and sourced their research work to the group that had the responsibility to make the changes. SASE and RED DIA took the credit and the tech has been rewarded with escalation after escalation for their efforts. Great model, don't understand why we should be concerned!
It's because in real world successful companies the Director folks already had decades worth of experience before becoming a Director. At Lumen people without the experience were named "Director". You cannot "direct" if you don't have more experience than the workers that are being "directed". Most of them at Lumen are the "let me check on that for you" types, totally clueless and they have to go waste time chasing down an answer they themselves don't even understand.
I can’t even remember when my VP or director have taken calls from customers. Why do we need them again? Let’s flatten the orgs out
Lumen Directors are clueless and useless. You can’t even find one for hours when need something