I am learning just how bad our customers have it. We are weeks behind on installation and repairs. It is a combination of poor dispatching. If you ask dispatchers it is the fields problem not dispatch. You look at tickets and see a minimum of three tech. Supervisor have no clue to what is happening. Mean while customers suffer. Someone needs to open there eyes and get a clue. Not sure who is here that can do that
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It's not poor dispatching, we have hardly any techs left for I&R. The company Is still firing techs for monthly report scores.
Theres time for bankruptcy. At least a year or two. They still havent reverse split the stock yet. And ill bet they sell off more parts of the company before that happens. Raise as much money as they can to lean down and get taken over, or just go bankrupt.
I wouldnt panic....yet.
Anybody that’s still left, you’d better take that next VSPP! Just so you all know, if they declare bankruptcy the pension doesn’t go away, but they don’t have to contribute anything to it anymore. Worst of all, there’s no lump sum, only annuity.
If you can't install product, you can't sell product.
You do need field technicians for all those dispatches people! The field has been decimated through VSPP, forced RIF and layoffs. The field personnel numbers have taken the hit for all these new transformative groups, layers of additional management and DEI hires they keep bringing in.
They thought outsourcing and micro-managing the field would bring their transformative visions to reality....it did, just not the way they envisioned ;)))))
You would think their predictive AI would have clued them into this long ago...guess it's still learning!! Good luck to us all that thought we had a career here
The company has the dispatching programed. Dispatch does not Dispatch or review loads , look at maps or anything of that nature. Forecast team manages the amount of work that drops in. Blame the company.
But we have service now
Customers will simply use the competition if Lumen cannot provide high scores with customer satisfaction surveys.
Yep 4 days down for outage after fiber cut. Fiber cut repaired and customer still down. Tells customer we’ll come out for billable dispatch.
Now we’re charging to fix our stuff? That’s what I call service.
Well, at least in my area, that's what happens when they manage by what I feel are the wrong metrics. The metrics we are hammered on can be easily achieved without really solving any customer issues whatsoever. And if that's all management is looking at so be it.