Is Cigna allowed to punish you based on your interactions with Cigna health insurance as a customer? I thought the calls to your health insurance were private and not affiliated with your employment, especially when you aren’t using a company phone.
11 replies (most recent on top)
Not sure what you mean by "punish". If you feel your job with Cigna has been affected by your interactions with Cigna healthcare regarding your insurance coverage, then contact Employee Relations about it and let them get to the bottom of it for you.
We should make it a uniform practice, not just Cigna. If you call Cigna and are mean, we should report you to your employer, regardless if they work for Cigna.
YcL is actually Alight. Out Ben admin
I dunno but working for an insurance company it’s pretty messed up we still have a deductible even with the most expensive plan.
I told the rep I hope this call is being recorded because when my medication is denied for the 3rd time and I have to call out because I’m sick and can’t afford my medication I’m going to make sure to let them know why I couldn’t work.
There was literally no reason other than greed that my prescription was denied. I had tried their step therapy and took a medication that half worked only be told 3 months later it wouldn’t be on the formulary.
Long story short because of that I did need to take 2 weeks off because I got sick.
Unless you were swearing at the employee or super inappropriate I see no reason it would be reported. I actually would flip it… you feel like this is retaliation against you for trying to get your medication covered. Now your medical benefits are pouring into your work life. That’s fu---d and why healthcare should not be attached to employment.
We can't know exactly what info was given to your manager, but they cannot give out any information about your condition or medications, what likely happened is they reported you were inappropriate with Cigna reps while on calls trying to get claims resolved (that part is not PHI). I would not be afraid to continue to call to get your issue resolved, but I would try to keep it more professional.
I guess I just thought they couldn’t use protected health information to report you to your manager, however inappropriately I behaved, which I am absolutely Regretful.
After several hours of trying to get help the customer reps I was in tears. I had to call YCL and ask them to call them with me on the phone so I wouldn’t get hung up on again. I still didn’t get help, my claims still aren’t being paid and now I’m afraid to call for help. I’m afraid that Cigna is listening and I’m afraid to be treated that way again.
How about you just don't be a di--head to call center reps?
Were you mean to a customer service rep? I imagine they would need to tread very lightly to not violate HIPAA when reporting back to your supervisor/manager. Do you have any details on what was reported back?
Well, what exactly happened during the interaction?
Have you discovered that there is no privacy?