What in the world happened to agency chat? All of a sudden as of last week we have hours long hold times and a lot of transferring around. Did they have recent layoffs there? Is the prior outage affecting them? All of a sudden it has just gotten terrible.
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If we can get our agency systems up then the support centers can get their systems up. Do better Allstate! Because you can't do much worse anymore!
Just abysmal service all around. No care for us the agents and customers. Just outsourced and do it yourself garbage that we don't have time for.
Most of the Crowdstrike outages for the supplier has already been resolved. The issue was the storm in Asia causing their representatives to be unable to work.
Probably tied up for agencies too lazy to look up the answer themselves. Am age-old problem that will never go away.
crowdstrike outage
I've been on hold for a total of 2 and a half hours today. someone said storm last week overseas knocked out many reps.
Aren't they outsourced now?
crowdstrike impact.