The company’s culture was strong until some leadership changes (say around 2017).We now aim to grow rapidly like United, which has led to a focus on expansion rather than maintaining best practices.
Previously, our attention to product quality and management made our members happy, and leaders acknowledged our success in minimizing member denials.
However, as we've seen exponential revenue growth, member denials have also increased, reflecting a troubling decline in our service quality.
Currently, Leadership are chasing new projects, neglecting existing products that our members value. While Medicaid redeterminations are often blamed, the root issue is a significant cultural shift as well.
Our focus has moved away from members and towards boosting stock prices, pleasing Wall Street, and acquiring more companies.
Additionally, the terrible backward approach to remote work may drive high performers away once the job market improves. Before COVID, remote work was used strategically to cut real estate costs. In addition, if your team was not located in the same city or area, there was little benefit to working in the office and leadership understood that.
There was a more thoughtful approach from previous leadership when it came to work at home.
Unfortunately, the current leadership seems out of touch with all these effective strategies.
This deserved to be on top. The OP is @afv+1tJlMwlD.