https://www.cxtoday.com/contact-centre/incoming-avaya-ceo-on-its-vision-secret-sauce-microsofts-ccaas-entrance/
2 replies (most recent on top)
Nothing truthful in this statement:
"Now that the eight-quarter transformation is over – and Masarek enjoys a hard-earned retirement – the next step of Avaya’s rollercoaster journey is set to get underway." He was fired!
Lookout Sales…. Inspection ahead
“ Some of Alan’s work focused more inside the company, upgrading the team and stabilizing operations. Now, we’re pivoting to ensure customers are well taken care of, and innovation without disruption has been crucial to them. Moving forward, we’ll start to see the benefits of this strategy.”