Folks this chaos all swelled up before Kate not defending her but having gone thru level 3 centurylink and now the noose is off my neck …in my humble opinion the problem and always had been about merging in this case not merging any back end systems etc I don’t know how any new sales hire can survive here especially when the sainted inept few sakes managers are left incapable and not able to lead they hire you then 6 mis later they fire you while the short skirts and millinals leD the way .. Norristown pa I will never recover from ms and mz self serving sss cxxcle this is my last post just know that this comp is full
Life ruining people f u Norristown and
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If you've ever had a customer sent to collections for a service that hasn't even been installed yet, you probably work for Lumen.
Here’s a free gift basket and one month free for your reference. That should help us win
$600,000 for her college friend to push a terrible book and make the VP’s “cry”. I literally told their Legal DEI wench they could have saved over a half mil and I would have made those weaklings cry at “my” pool. Not only do they not want to save money, apparently their VP’s get butt hurt @Jeff O’Hara easily, they retaliate when exposed.
The original post is not in tune with KJ. Lumen is no longer a service delivery company, so stop thinking it is. The defects in service delivery are a result of KJ trying to transform the company into something it's not and can't be. Doing fiber lay-down and last mile has nothing to do with technology. So now you see the conflict KJ has, and the stock price reflects KJ's poor performance. But surely DTL will save Lumen at some point, bankruptcy court should take a liking to the woke stance KJ has taken.
Every day, Lumen National is putting in more of its fiber, and migrating the most lucrative customers away from the legacy copper network, while the mom & pop residential fiber providers continue to run rings around the Quantum brand, and are used Lumen National for their long haul back bone.. looks to me like Customer Dissatisfaction in the legacy network is part of the Disruption/ digital transformation strategy..
Lumen is todays Boeing if the IT Services industry. Our delivered products and activations are literally like a Boeing jet losing its door mid flight
No worries, thats what escalations are for...hahaaaaa, been working one for over 3 months on a service offering sold in 2021. Seemingly getting worse with every expert they keep throwing at it!!! Ohhh, did I mention.... our expertise, due to cultural differences and language barriers, are extremely difficult to deal with! On the next segment of "As the World Turns"....
Come on now...we're just disrupting the industry as promised by this SLT!
Those who deal with the customers and Lumen Internals on a daily basis are not surprised in the least bit of your revelation. Just wait my friends, it is only getting more convoluted, for the customer and field techs, the deeper we go. May not make sense to most now however, the way we continue to sell anything that looks like a revenue win no matter circumstances, will continue to be the anchor that never re-surfaces for this company.
The 10 groups of paper pushers each product must go through to reach the Activation stage for customer use is upsetting and laughable...you would think that would/should create an stress and error free approach to a great customer experience, naughty NOT! One would also be lead to believe that with this huge, ongoing transformation to an IT Services Company we would put our best foot forward and win over customers with our breadth of IT knowledge and expertise, naughty NOT! No worries...hearing we are winning, just need to move faster to get this differentiated QF to market?!?!?! Highly qualified Leadership teams and well oiled companies know faster means worse...for quality standards, safety standards, go to market readiness, customer experience, retaining customers, sold and referral expectations....basically every ingredient that justifiably makes a long, upstanding company venture work!
I could offer way more than whats here but I digress...too busy looking for my way out and getting reminded daily of why I am on this path out.
This is the truth and if anyone believes otherwise it is very difficult to find a customer for reference in new business as most of our current ones have nothing positive to say.
But yeah our SLP is more focused in DTL when time and money should be spent on fixing business systems and process
let's just pretend it's just smoke and mirrors . . like they do.