Thread regarding CDW layoffs

"New" Security Model

It's been six months since they put forth this new SSE/SSA model to us, promised it would be more streamline and much easier to get the right resources in front of our customers, aka "one point of contact/QB of the deal". Personally I'm not seeing that, seems like it's a hot potato when it comes to SF cases being addressed, or if a call is accepted, now there are 3-4 people needed to be on the call instead of just one in the past.

I just don't see how this method is any better than the old ISA/FSA model we had, seemed like that was a much more effective model and moved the deals along in a much more effective manner. I feel it was a much better customer experience too. I'm hearing they are looking to do this with the other groups too, I would tell those groups to fight it like the plague.

Is it just my area of sales or is anyone else having these frustrations too?

by Anonymous
| 931 views | | 4 replies (last June 26, 2024) | Reply
Post ID: @OP+1t4PlcS8
Comment! It's anonymous!

4 replies (most recent on top)

Yup, it's complete chaos and no one is happy about it.

I know for a fact the collective community it's affecting (ATAE's, Account Mangers, Sales Managers, SSE's,SSA's,SSS's) are not behind it all. It's a broken process that makes things more difficult to engage than what they had before, it has talent in places they don't want to be or are being misused, and despite what was said, actually adds more cooks to the kitchen for each deal.

Frontline concerns have been expressed, but the powers that be are too deep in it to admit it's not working and was a mistake. Notice there has been no "feedback" surveys on the new system given out to sales and the security team after the first 3 or 6 months of implementation? I wonder why........

by Anonymous
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Post ID: @9ejt+1t4PlcS8

They will do whatever they can to make our stock price as appetizing as possible.

by Anonymous
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Post ID: @2abp+1t4PlcS8

I dont understand why they are trying to get people so frustrated they leave. All that does is burn out the people left behind doing more work for the same amount of money because we don't backfill and ultimately affects the customer when we cannot deliver.
We cannot run this thin with horrible business models in each department and expect to retain customers. Who is honestly coming up with these ideas???

by Anonymous
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Post ID: @2kno+1t4PlcS8

It’s another way to get people to leave voluntarily and thin the herd without layoffs.

by Anonymous
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Post ID: @1nfa+1t4PlcS8

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