We all knew it was a fake report with skewed information and the employee could only sit there and take the BS as it was dolled out. Then, like magic, the queens and kings develope a new method to track your productivity as they never had a correct method and never will. Now risking jobs going offshore to a place no one would ever want to call and be forced to interact with, we say thanks horrible managers, you created this monster.
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To "Lean Six Sigma": There is only ONE worthwhile measure of productivity?
That is very closed-minded.
Omg I remember quota, what a joke.
Case quality? No, forget about that. We want the HIGH PRODUCERS who make errors all day then I'm the bad guy when I refused to fix them. It's ALL BS.
Lean six sigma expert here. The only worthwhile measure of productivity is whether an organization can retain satisfied customers profitably. It seems like a paradox, but slowing down, taking the time to understand what the customer or next station needs and providing it without errors builds trust - and that trust allows for premium pricing and job growth with it. Cutting costs or forcing clicks without understanding impact destroys the path to the stated goal.
It seems to me that the rank and file people of Optum understand this intuitively and strive to consistently provide value. Too bad its leadership (for lack of better term) has gotten lost in meaningless and irrelevant measures targeting control.
#icallBS
New method of tracking productivity is only being done as a distraction method to prevent you from thinking about more layoffs. That whole group of management needs booted out and it's coming. They think and treat the actual workers like they are children! Horrible managers with no experience. Don't get distracted!
I mean...a lot of hostility without actually saying anything. I have no idea what this refers to.