Can anyone provide a vision of what this transformation will look like at the end of the transformation? Rizzo talks about it more than anyone else but fails to define what it will be when the journey is complete. Makes one think they are making it up as they go along. Now more managers have emerged as GM’s with markets not zones. Is this smoke and mirrors factory ?
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Let me tell the last replier that TW doesn't give a hoot in he-l about "agent unrest"! As a mater of fact he has been the instigator of agent "unrest" the last few years. He'd just as soon have all of us gone and the 800# folks and the dot.com programs handling everything.
And that "lack of growth" can be tied to higher rates in part due to higher expenses, which included high sales/distribution costs (agents) and little back office offshoring. We tried to compete with our hands literally tied behind our backs. TW was fearful of creating agent unrest when he did not have viable alternatives, so the agents ruled the place. As such, TW and team missed the major growth opportunity of our generation (online sales). He ceded the market to Geico and Progressive and now we're left with Esurance crumbs. Or, more recently, the rebranding of Safe Auto to Direct Insurance under the National General umbrella for minimum limit insurance.
This is not latest fad. 20 plus years ago I was approached by vendor to move work off shore and did not get leadership support to do. Given lack of growth, it was imperative to do to lessen expense ratio since 2020. If I could have sold idea to SLT, 20 years ago, I would be in big leagues financially.
…..other contributing factor on CR was explainable delays by Glenn and SLT in taking rates. Product owns that through G Hill and team.
Everyone seems to forget the growth in TG. Game plan was lower expense ratio by 6 to 8 points and lower rates to grow AIC. Poor claim handling did low allow for rate reduction due to CR well above 110. Historically was in the 87 to 89 range. Don’t know many in home office longer than me. Fact is, profitable growth WILL NOT occur. Never has, never will.
The short answer is: We're not.
The truth of the matter is that management has found the latest 'fad' in the business world-product centric delivery-, seized on it, sold it to Tommy and the board, and installed a layer of yes people to tell them everything is going exactly as it should. Just like all the other 'transformations', this one is top down dictation, with the usual pack of bad actors in the middle who will slap the new labels on what they've gotten away with for years, smile and continue to brown nose and get their bonus checks.
When this transformation doesn't produce the results they wanted, the yes people will scatter like cockroaches, as will the bad actors, and they will of course escape the next round of RIFs. Then they'll find the next fad, relabel the transformation and start all over again. The circle of life at a failing company. The bonus is that they'll have offshored most of the jobs by then and they'll be able to work their teams 24/7 with no push back.
Who knows, constant reorganization of “leadership” with no real purpose. The entire email was corporate jargon, like usual. The end goal is to get as many jobs to India as possible and for you to be in line at the soup kitchen. Please keep paying those inflated insurance premiums though, Tommy and the boys need a new pair of everything!
"Transformation" most likely means offshoring, and only transforms the c suite bonuses into larger amounts. Don't expect anything to be better/easier. It will get worse, but you will no longer have a reliable group to report problems to, and leadership will call it a success.
What is was to be when I asked the question to Glenn was PIF growth annually in the 8 percent range, akin to what Geico and Progressive have accomplished. Don’t know current projections. Overall, good for stock, terrible for morale and employees.
A lot of Indians, a lot of Filipinos, and a lot of AI. Along with a lot of old stale Dean Winters that isn't funny and the same 6 or 7 clowns in Chicago patting themselves on the back actually thinking they accomplished something.
That my friend is "Transformative Growth".