Thread regarding Cigna layoffs

Express Scripts employee here. We not only are micromanaged harder than 99% of places, but we also have to speak to literally the d-mbest fu--ing people on the planet who, while I understand when they upset at a delayed rx, will call us 5 minutes after a doctor's appointment and ask to order their medication like it's immediate. Oh, and for the Cigna folks who may not be aware of the CC stuff, we also start people at $16/hour and it gets paraded to folks that come in like it's a career-based opportunity, The problem is that they cannot keep people, and the training is beyond useless (seriously, the trainers read verbatim from some powerpoint from 15 years ago). Anyhow we have been on OT since beginning of year because we can't keep people, patients yell at us, we get paid scraps, and the only advantage of W@H honestly isn't even that worth it when you can't take 2 minutes to go to the bathroom or your managers simply aren't around because all they do is attend fu--ing meetings or literally do nothing.

Everything OP said is so relatable. These people who we speak with can’t understand basic instructions. It blows my mind that some of them are parents, have jobs, and somehow function as a member of society. As of lately, I agree with callers when they say we are criminals, the company is awful and so forth 🤪 Believe it or not a caller last month said I should quit Cigna and work for them! Maybe I’ll take them up on it when I’m inevitably fired once QA finds one of those calls where I’m badmouthing the company. Oh well.

One of the most frustrating new requirements we’ve been coerced into complying with are those du----s “success” stories. For those who don’t know, EBH is such a failure that we need to submit weekly examples of when calls go well to balance out the frequent complaints we submit on behalf of the customers.

“It’s real tough speaking with the d-mbest people on the planet for 8 hours straight.”

😂

Same side of the company and same feelings all the way. It’s been a nightmare since the new year. I was checking this site planning to make a similar post but it looks like you beat me to it friend.

Speaking of how annoying the job is, you know how members are unable to create a new EAP authorization via the portal after the first code? I’m convinced the portal creates that issue on purpose to have more people call in. Why on Earth has that not been fixed? Why would we want more people to call than needed? I mean that plus the fact that the provider directory on there is egregiously inaccurate and out of date. This prompts members to be annoyed and ask us for an “updated” list which is always the same exact list they saw on the portal. Oh, but we offer a CSS in which we can make you wait to weeks to hear about an available appointment with a provider who doesn’t actually accept Cigna. I heard from people on the medical side that things basically run just as if not more poorly. I am so grateful to be on my wife’s plan which is not a Cigna policy. I actually feel bad for folks who are insured with us.

It’s a clown show around here. It’s clear all of the corporate talk about mental health being so important is a big stinky lie. It almost feels like higher ups get pleasure from seeing their employees and their customers suffer. Y’all are sick!