Has anyone else noticed a significant increase in IT-related issues that are impacting the business and taking much longer to resolve? Wondering if related to the mass layoffs in IT. Imagine that, Cigna, repercussions for actions! And we are stuck picking trying to pick up the pieces and take care of our patients. Feels like we're in a sinking ship.
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Our teams, structures, and processes have been completely gutted. We had 7 fully functioning teams with QA, Systems Analysts, Scrum Masters, and Solutions Architects that is now whittled away to 1 team. Things are about to get really bad. Recently we all rebadged to Express Scripts and no one has full access to servers/dbs.
Its about to get way worse real quick.
Has anyone here ever meet Evil Eder in person? She is the spawn of satan behind closed doors and has built an incompetent SLT.
Trust that Management is accountable for any/all IT shortfalls that impact cigna businesses, infrastructure and ongoing operations - said differently, they will directly impact substance (nature and extent) of their and the organizations roles and responsibilities based on either positive or negative outcomes. In my experience, the above mentioned accountability has not changed since 1972…
huh haven't noticed this at all. maybe give examples?
It’s going to get worse. Cigna laid off a couple contractors, one of whom is my good friend, all to be replaced by offshore. My friend saw it coming when he was asked to document everything he could. Knowing what was coming he intentionally made vague documentation and says that he left out a critical step and included a couple typos in commands. Apparently if the contractors don’t know what they are doing (which they should ahead of time but probably have no skills) it will crash the server and take an important but not critical app down. Maybe it’s wrong butI work in a different department and hate Cigna so much I am not going to try to find out who is in charge to tell them. Cigna will reap what they sow and should expect chaos if they hire bumbling offshore developers who don’t know what they are doing. You get what you pay for and karma is a bi--h.
Anyone asked to train someone in Hyderabad office is going to be laid off soon. You are training them to take your job. Prepare yourself.
Yes! My team is having multiple issues and trying to talk with anyone you can understand or who can understand me is like using stick figures on a cave wall to communicate. It's pure he-l!
Yes, everything is moving over to Superbad (LOL). They’re laying off all sorts of IT. Replacing devs with Superbad devs, IT support, etc. It’s funny because they’re hiring managers/analysts in the US in a play I think to manage the Superbad folks.
I’m not even sure how I’m suppose to train these folks, we work completely different schedules and I will not be training my replacement.
If you're talking about IT helpdesk support, yeah, they definitely offshored that and everything is taking 10 times longer now.
If you're talking about applications/backend systems, i'll echo some of the comments: we had layoffs of contractors and FTEs. Concurrently, we've had several people quit and not replaced (and I don't expect them to be replaced, except maybe with awful, bottom of the barrel, cheap Hyderabad replacements). We're expected to pick up all the slack while continuing with what we were already doing.
For instance, I'm the only one on my team working on something very urgent that needs to be done in the next few weeks to avoid a VERY expensive software licensing extension (was told something like 8+ million USD). I got a stern talking to for spending more time than was budgeted for (couldn't be helped, downstream consumers had issues on their end and I had to adjust accordingly), even though I have had the urgency about getting it done "no matter what" barked at me repeatedly.
We've also had quite a lot of code deploys/releases delayed/postponed last minute, so you'll see some additional delay from that. It's been really fun planning out weekends now that at any minute, a release will get cancelled because some execs got scared because one of the many apps had an issue (which may not even be related to your deployment) and will get postponed to one of the following weekends.
I will most likely be one of those to quit over the next few months because of this mandated Tuesday/Wednesday in office nonsense. Work/life balance here has gotten completely out of whack. And adding bodies from Hyderabad is going to just make it worse (been through this before).
I have also had terrible experiences with the Hyderabad support. Twice had to communicate using webex and I request an application push to my new computer, took 9 days. Used to be in hours/
Also in IT. We have lost staff that has slowed us down. We have been forced to lay off contractors that will supposedly be replaced by people in Hyderabad (who will take months if not years if ever to get up to same productivity). Our backlog is frightening and getting larger. Leadership tried making us work 60-70 hours a week but people started quitting. So the ship is in fire and budget isn’t there to put it out. Sorry you have to deal with the charred remains. Just remember Cigna doesn’t care about patients, just the premiums that get paid and the profits that revenue leads to.
Speaking from a development team perspective, there is no budget for fixing things. The only items getting approved are new initiatives.