And. Here. We. Go...
19 replies (most recent on top)
I see policy service calls like to cancel a policy completed under a new concentrix ID
What is Concentrix? What type of work do they handle?
Claims is just soooo lost. They’re going to try anything they can. I still can’t believe they don’t trust their employees to value BI claims. To use software when every case is so unique seems so lazy and robotic. I guess we shouldn’t be surprised though. They’ll keep the bad faith and DOI claims coming in for sure!
: @2kyg+1sC6tT2K- claims is a train wreck because of the entitled clowns who work there
ALL stock is higher than it's been in 10 years. That's all that matters to investors and management. You all don't matter.
Concentrix will take @1vpn's role. Without severance.
So which roles is Concentrix likely to take? Do they handle customer service over the phone?
OP speaks truths. This vendor is being phased in around quarter 3 and 4 and final implementation into most areas of Claims by the supplier within first parts of 2025.
@2jaa -
As long as you are still employed at Allstate, I haven't run out of people to fire.
Craig! Where have you been? Good to see your name pop up here. If only you had been an Allstate stockholder for about 6-7 years. Then you would love their claims department.
Claims is a train wreck. They need any help they can get.
Been with Allstate for about 6-7 years, their claims department really really su-ks
@2wyi. Guess you're one of those clueless C-suite execs making tons of money for doing absolutely nothing. So let me break it down for you. "Normal" people need money to live. We don't all get 450k/yr bonuses like apparently some of you people do. Don't you have anything better to do with your time? Run out of people to fire or something?
@1vpn,
Why do you think that you should get a severance?
I'm fine with this. Totally fine. As long as the a$$holes mismanaging and misleading this department cut me a severance I could care less. The long term future of Allstate is irrelevant to me anymore.
What is the source of this information? As a claims employee waiting on severance, this is great news. But don't get us too excited!
Great advice!
This is a dying brand, being run into the ground by simpletons and their strap hangers. It will not change in any real way because of short sighted management and ladder climbing yes people all fiddling as Rome burns.
By the time Transformative Growth is complete, the only expertise Allstate will keep in-house is underwriting, and Allstate’s only assets will be its aging book of business, its brand and its unintegrated acquisitions that can be sold off or spun out.
The market will love this and reward the stock accordingly as nearly every part Allstate’s core business is outsourced.
Then, the market will eventually realize that Allstate has little long term value except for its brand, which will be harder to price as US demographics change and Allstate fails to keep up, and underwriting prowess, which will be replaced with AI that works really well for awhile and then loses its edge when Allstate is unable to adequately explain to state regulators the logic used to make underwriting decisions.
If you are a few years from retirement, stay and reap the gains of healthy stock increases. Don’t get too greedy, though — sell along the way and diversify your portfolio. If you are new to the workforce, get a great brand on your resume for a couple years, then move on. If you are in the middle, keep your resume fresh, have a side gig, build a cash cushion for 6 months of living expenses and be constantly looking for what’s next — or take a pay cut and benefits reduction when your job is outsourced.
Hmmm, Concentrix website does have "Claims Management" as one of their main insurance functions.