Heard parts of Ad Services are going to HCL and some are being layed off. Just rumors or truth to it?
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What a crock…. same stuffand exploit going on
Bad service partners and model and process and system calling it “innovative” AI.
Anyone that trusts any of this is tool “leader”
I was one of of the original first wave in Jan ‘23. Those of us who got to move at least but still old enough to retire but not offered sev to leave as HCL enticed us with big money to come over. It was all to get our knowledge. Year later you find out you are gone anyway. Not all but most. Even your own former fellow systems employees began to turn on us like we were nothing now once outsourced. We got stuck with cr-p and big projects with sf exec jerks breathing down your neck with deadlines and threats and I did not even work for them at that point. Finally retired fully. Never looked back. Sad. I feel so bad for all my fellow former employees that are going through this now. Total insanity. It is just businesss yes but still hard to not take personal after giving it 150% forever.
@2rsw+1s3h5vd3 seems like the right forum, it's about State Farm layoffs
@2rsw actually this post is about 60ish State Farm employees that just received QTD layoff notices effective 8/1 please kindly check yourself out of the Internet for the day your education level is showing.
Those of you from State Farm that are so aragant not to care about 60 more people job to The cr-p show called HCL can bite the big one.
dude, what is your issue with talking about HCL in the context of State Farm?
Wrong forum, this is State Farm not HCL...
Truth about 60 people being replaced by HCL
@1axu Ines' retirement wasn't her idea...
Makes me wonder if senior “leadership” will ever be held accountable as this goes belly up? Probably hurry up an retire with their 7 and 8 figure salaries claiming “if only the employees had made it successful”
@1iro
Ain't that the truth? I'm 3rd level and work with agents. Half my tickets should go to another area and the half I keep come to me after being misdirected.I've gotten tickets that have clear KI's on where to send them come to me after a week or more of being tossed around.
I have to do basic 1st level support frequently. I will get nonsense in the notes that has no relation to the actual problem. In fact, whenever I contact agents, my first question is "My notes say x is the issue, is that a correct assessment?" And usually it's not or at best, there's a lot of context missing. I've also had agents tell me they avoid calling support.
Whoever they are putting at 1st/2nd level is bottom of the barrel. Higher level HCL with more specific roles are hit or miss, and the other offshore agencies are perfectly fine. And whenever I send complaints or try to do education, I get nothing back and the issues keep going.
@1yso InfoSec Infrastructure teams, any teams left in ET that support _aaS solutions, ad services asset and planning teams are all things I've heard specifically referenced by leadership as things State Farm would like to have moved to a service provider.
Generally thinking......unless you face the customer AND perform the actual service they need---you're in danger.
As AI advances, even those jobs will become at risk.
Any hints or ideas what areas will be affected in the next wave since it appears there will be more?
ET engineers say support has taken a nosedive and they are getting 1st level support responses to 2nd and 3rd level questions constantly. First line leaders are reluctant to escalate these “minor growing pains” up through leadership since we don’t make mistakes.
The big dog off the porch, ICP, vivify, HCL Tech, just another big speed bump the workers navigate to keep things going. What’s gonna be the next throw sh-t on the wall idea to see what sticks?
We knew there was chatter on both sides of this happening but we had no idea it was work-without-people. I'm sorry for those affected and hope they can find something elsewhere.
What I'm seeing on the inside is kind of conflicting, though. Obviously, HCL's offshore teams are confident they can double up on the work. What is more troubling is the offshore teams seem to be saying "yes" while their HR people are desperately trying to get re-badgers to stay as they are resigning. Let's face it - if there wasn't anything to worry about they wouldn't be offering incentives to stay.
Because the first wave of this cr-p was so successful.
First wave is some help desk roles and some coordination roles.
More to come, but these were "easy and quick" (not my words) because HCL isn't taking the people, just the work. Everyone doing the work got severance dates.
Some Technical services jobs are going to HCL, the people in those jobs are not going to HCL.
Truth