Thread regarding USAA layoffs

Severance DENIED

What has happened to the company I loved so much?? How is this behavior okay?

After being with USAA for 24 years, my entire department changed. We were told it was due to a new model, designed to better serve members. A few months later we were all put on a PIP. Then 6 months later my manager said he was firing me bc his ED didn’t think I had the skills to do my job. He said he tried to get me a severance package but the Employee Relations severance administrator said she didn’t care about my excellent work history with USAA and she denied me any severance. My husband recently died and I am alone with no financial support. I’ve known this ER Executive since her Bank days, so I reached out to plead my case. It has been 3 months and she still has yet to contact me. I’m heartbroken and at a loss that a company I loved so much could shun me in such a fashion.

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| 2101 views | | 14 replies (last March 20, 2024) | Reply
Post ID: @OP+1rxuHo99

14 replies (most recent on top)

@4yrg+1rxuHo99
You sound like some old head that knows nothing about technology.

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Post ID: @6ucm+1rxuHo99

@1uev+1rxuHo99 you were probably using the macro to do all or a portion of your work. Thats an ethics violation whether you agree with it or not. You cannot use an unapproved macro.

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Post ID: @4yrg+1rxuHo99

if it was a performance issue, you don't get a severance for that. Severance is warranted when your position is eliminated.

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Post ID: @4hbf+1rxuHo99

Just being at USAA is a mind-numbing experience that sets a person's career back years. Most companies care that you are being given work for which you are qualified and for which you were hired. Not so at USAA. It is an a$$-kissing experience and there is zero surprise that the quality of work is years behind other companies.

I am 💯 glad I left!

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Post ID: @1qxi+1rxuHo99

To the poster with the small children: TX is good for benefits for children. Apply immediately (don't wait) and go in-person to explain the situation. You should receive a lot of support!

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Post ID: @1csd+1rxuHo99

Same thing happened to me! I left a prominent position during covid for what was promised a wfh role. Eventually after them telling me I was required to go back into the office 4xs a week, I was fired after 2 years of perfect quality scores and reviews for using a macro (not making this up). This place set my career back at least 4 or 5 years.

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Post ID: @1uev+1rxuHo99

I am so sorry. One bad leader got me out too. I am filing an EEOC case. No pip no nothing. Didn’t meet one metric one month. I life turned upside down over night, I have small children and went from full time employment/benefits. Now I’m applying for any government assistance I can just to pray I make it until I find another job.

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Post ID: @1vmm+1rxuHo99

What is pathetic is how they tried to portray USAA as such a fantastic company.

They are the worst I've ever seen.

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Post ID: @1zsk+1rxuHo99

Female, veteran, former employee who had the full support of some top execs behind me - it didn’t matter. One horrible leader decided she wanted me gone and that was that. I even worked with 5 or 6 different people in HR, begging for assistance, but in the end they couldn’t help me. I was termed just before I became retirement eligible. I’m still in shock about what happened to me.

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Post ID: @1ebg+1rxuHo99

I am so sorry to hear your husband passed.

This is a tough time, but I would reach out to an employment attorney for a consult.

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Post ID: @ksp+1rxuHo99

Are you absolutely certain that your entire team got put on a PIP? If you are, you should take this sh-t to the local news for them to do an expose. This absolutely sounds like them gaming the PIP/corrective action system to avoid paying severance.

At will certainly does mean at will to the other commenter's point. They can fire you because they don't like your haircut if they want. But it doesn't mean they're not opening themselves up for a sh-t-storm of bad press if they do so, especially if it's done on a large scale.

It's absolutely shameful what Wayne and his McKinsey consultants have done to USAA. Wayne spends 30+ years at the same company working his way to the top. He's seen the best and worst of USAA and knows what made USAA special. Then he brings in Harvard MBA graduates with zero real-world industry experience to "advise" him. They operate in the same toxic, quarterly profit-driven mindset as publicly traded companies. USAA has always focused on strengthening its culture and focusing on the long game, and it's paid off. But the pencil pushers from these consulting firms only look at quarterly reports and base their decisions on that. It's extremely myopic.

He of all people should know what to do since he's seen it all. He's been around for like 1/3 of the company's existence for fu-k's sake.

But all Wayne knows how to do is cut expenses. That's all he's done his entire time in leadership, especially executive leadership. He comes in, strips an area to the bare bones, which improves profits in the short term, then he moves up or out and doesn't have to deal with the long-term impact of his decisions. And he's doing the same thing as CEO. He's absolutely decimated the company culture and morale, cut benefits, laid of thousands, increased premiums on members far above what our competitors have, and will soon (hopefully) deploy his golden parachute and ride off into the sunset while the rest of us deal with the wasteland he leaves behind.

Was USAA bloated? I think most who have been with the company for a while can agree that there were areas that provided no real value to the company's bottom line and were in fact actively hurting the company's long-term success. But rather than doing the right thing by moving people to areas that needed workers, Wayne decided to take the easy way out and just kick them to the curb. People who dedicated decades of their life to USAA — including veterans and people who lived and breathed the mission — were unceremoniously let go because Wayne would rather listen to some consultant who analyzed a P&L sheet for a few hours.

Someone should really do a case study on Wayne and how a single leader can undo a literal century of culture building and doing the right thing because it's the right thing to do. All for the sake of short-term profits and personal enrichment. USAA will likely be profitable again this year because of how many people were let go and how drastically rates were increased. But that won't be sustainable. People will leave USAA for competitors because USAA has lost its edge. No one in their right mind is going to pay 50%+ more for their insurance for the potential to maybe get better service when/if they put in a claim.

But by that time, Wayne will be long gone. He'll be sipping a piña colada on some beach, wondering how much money he could save the beach bar by laying off the bartenders.

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Post ID: @lie+1rxuHo99

We all must be very vocal about how terrible USAA is to their employees.

And I still believe there must be some type of recourse because this does not strike me as an at-will situation. It strikes me as an employee abuse one.

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Post ID: @dqx+1rxuHo99

At will means at will. No class action is going to happen. I was a victim too but it is what it is.

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Post ID: @mni+1rxuHo99

Please post here when all employees mistreated in this way file a class action lawsuit. This has been happening for at least one year now, so there must be enough people treated this way to file a lawsuit.

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Post ID: @yxy+1rxuHo99

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