At least 1 CEC will have a forced change to full retention. This will be officially announced next week. Uncertain but probable that manager jobs will be cut during the transition.
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Yes. Probably cancel and shopping indicators as well.
Meaning customers that are trying to cancel their service?
It means they will handle only retention calls.
What does a change to "full retention" mean?
The places with the largest DEI collateral damage will be gone first.
Considering Salem's past, I'm betting they get the sh-t straw
All I've been told is that it is a CEC in the west coast.
Which one?
Very interesting