Focus on making select stores fantastic (those golden stores) will be futile unless you allocate more time for employees to deliver outstanding customer service experiences, cut back on FRIVOLOUS EXPENSES like visits and frequent conferences and concentrate on SUPPORTING YOUR FRONT LINE WORKERS.
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Correct, all they care about is credits, credits, credits, they have 5 Conference calls a week about credit,that's the only way they are making money.
For the past 2 weeks our “Golden Store” has had a receiving area (dock) packed with new spring/Easter arrivals that aren’t coming out to the sales floors. This is because receiving and merchandising teams are too busy pulling/packing/transferring markdowns to the clearance stores. It’s always like this when there’s a BIG transfer (20k+ units). Transfers take precedence to new arrivals for at least 2-3 weeks. By the time the newness finally hits the sales floor, it’s almost time to mark it down and the transfers start all over. Of course the cause of this is trying to run (in the ground) a large store on a shoestring budget/skeletal staff. “Golden Store” my *ss!