Thread regarding Truist Bank layoffs

Truist launches new ad campaign “Unstoppable Together”

A little humor to end your Friday.
Truist unveiled a new campaign, “Unstoppable Together,” highlighting Truist’s unique ability to bring clients both deep financial knowledge coupled with unwavering care, a differentiator in the financial services industry.
The new campaign, developed in partnership with creative partner StrawberryFrog, marks an evolution in creative strategy for Truist, based in large part on feedback from consumers. Truist research showed that while clients look to banks for their financial experience, what’s missing is a bank that supercharges that knowledge with genuine customer care. And focus group participants say they believe Truist can provide both.

“As a purpose-driven bank, we formed our company with the purpose to inspire and build better lives and communities, and it’s through care that we bring that to life—care is core to our DNA,” said Sherry Graziano, head of digital, client experience, and marketing for Truist. “Our research shows that while care is what makes us special, it’s the combination of knowledge plus care that truly sets us apart.”

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| 18952 views | | 16 replies (last April 9, 2024) | Reply
Post ID: @OP+1rTvSlPj

16 replies (most recent on top)

Here are a few other tv commercials from our competitors for comparison.

The ad started off well, but didn’t make sense at the end with the circle on the paper.

Would have been nice if they chose a better jersey as well.

https://youtu.be/PcYtVtylCBE
https://youtu.be/d18dJJoIbvA
https://youtu.be/_dkwilCXFKc

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Post ID: @4cwm+1rTvSlPj

“Our research shows that while care is what makes us special, it’s the combination of knowledge plus care that truly sets us apart.”

Quite possibly one of the funnier things I have read in a while. I bet no rock was left unturned as their “research” teams evaluated the competitive environment to identify what sets Truist apart. Why, I am even left to assume employee DNA was screened - and “care” was a core component!

This intense research project may also explain Truist’s dead-last client satisfaction rankings, and the significant client run-off. It seems today’s banking clients are looking for a bank that doesn’t care, isn’t knowledgeable, and works without purpose.

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Post ID: @3zzi+1rTvSlPj

I’m confident the company they hired to lead the focus group was tasked with having the group affirm the decisions that Truist already decided.

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Post ID: @3bnu+1rTvSlPj

I have never understood what the “purpose driven” tagline even means in the context of Truist and banking. Do other banks not act with “purpose”? Do they just inadvertently find themselves at their desks and sleepwalk for eight hours?

Wouldn’t the acid test of a true “purpose driven” bank that acts with “care” be fantastic customer satisfaction ratings? Where would a bank that didn’t “care” rank?

But hey, the “focus group” told them all they need to do is continue spiffing up their messages of purpose and care and it would all be fantastic!

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Post ID: @1avm+1rTvSlPj

This is what a tv commercial should look like for a bank with a tier 1 creative agency. The sad thing is, Truist probably more for theirs.

https://youtu.be/c6Efhbmnyoc

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Post ID: @1kea+1rTvSlPj

The care schtick is getting so old. Just because you repeat something, doesn’t make it true. There is no care for teammates, clients or shareholders

Also, the production quality of that commercial is not good- hopefully we didn’t pay much. Looks like a 1990s high school A/V club effort with the generic uniforms, cheesy storyline and nonsensical ending with the banker putting a random circle on a sheet

Do other organizations put our press releases every time the create a commercial. It’s seems like we are so desperate for any positive PR, we make a story out of anything

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Post ID: @1ctk+1rTvSlPj

Well, since I got canned in January it’s hard to believe anything they say about caring and purpose :)

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Post ID: @1tlq+1rTvSlPj

Rick Warren must be raking in the cash and attention. This purpose-driven cr-p was served up by Warren in the early 2000’s and sc--wed up so many churches and people. So know Truist is using the garbage acting like it is something new or have any place in this place.

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Post ID: @1hed+1rTvSlPj

Bro!!!!!
LDP. Class of 2020.
Bro!!!!!!!!!!!

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Post ID: @1ghk+1rTvSlPj

Can someone please help me understand why a Truist banker would draw a circle on a center of a piece of paper? What they circled doesn’t even make sense. Why not circle something tied to an end goal or something?

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Post ID: @fdx+1rTvSlPj

Must be an April fools joke???

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Post ID: @ftq+1rTvSlPj

StrawberryFrog has a long history with Suntrust and have worked with and been paid a lot since the merger. They use the purpose word pretty liberally as well. Rogers and his gang are consistent in their ability to keep your focus away from the real problems.

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Post ID: @vda+1rTvSlPj

Another TV commercial produced by a C player marketing agency that charged Truist millions.

The majority of emails I get from Truist as a client don’t even appear professional. The background is black and doesn’t blend in properly with the Truist logo. And, the Truist logo is not even centered properly.

Maybe we should start with the basics and stop paying StrawberryFrog millions in excess fees for their subpar work.

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Post ID: @nbz+1rTvSlPj

Shame they ran off all the knowledgeable people who cared about the clients. People whose purpose was to care about clients. A large majority are now at other banks.

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Post ID: @cyz+1rTvSlPj

#1 Bro checking in to let you know I am alive and well. Rocking the purple socks today. Give me a fist bump if we pass. We can still be nice to each other.

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Post ID: @hnc+1rTvSlPj

When you can’t baffle them with brilliance, dazzle them with BS

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Post ID: @yfb+1rTvSlPj

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