On today’s call, they mentioned that they are demoing an AI tool that will cut the troubleshooting time by days for the engineers and core team. I think that’s a very big red flag that another layoff will come to engineering unless the do care about the people. LOL
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You can thank Ulf for this.
F Ulf that POS
Agastya and Rahul mimic the philosophy of their Sr. Director, Mr. Hilter.
More IMS issues.agastya and rahul can fix. They pros.
Nice work AI Tool and Legacy Sprint Engineers, with resolving the outage on 2/16/2024, in a timely manner. Noticing fewer reported outages since the merger.
https://www.tmonews.com/2024/02/t-mobiles-systems-now-fully-restored-after-downtime/
https://www.phonearena.com/news/t-mobile-subscribers-sms-texting-calling-down-friday-morning_id155424
https://tmo.report/2024/02/calls-and-sms-texting-appears-to-be-partially-down-for-t-mobile-customers/
https://www.reddit.com/r/tmobile/comments/1as6q0i/tmobile_network_issue_failing_to_send_sms/
Well, what I can see that if they are saving the time of troubleshooting and handling customer complaints, then the victim will be the market RF Engineers, though the markets has been stretched thin in the September layoffs. This company is going down by not caring about its people and being greedy in the profits. Looking forward to any opportunity to get me out of this he-l hole. Fu*k that bad market that left talented people a prey to corporate America.
The CRT position was created to eliminate the NOC and a gateway to contract Field OPS. In Operations (switch and field), the CRT is the only safe position.
Having a NOC technician manually contact an on-call hasn't been necessary for a long time with the advent of technologies like PagerDuty and xmatters. The only difference I see is that this was previously called "automation" and now it's being called "AI".
https://www.phonearena.com/news/Lawsuit-explains-how-T-Mobile-is-exposing-customer-data-to-hackers_id155378
The more AI the better. There are too many incompetent people at TMo who should be replaced by robots. This will improve customer satisfaction and profitability. A win-win strategy.
Bull
Most of the alarms For the telco side of the network have been automated for quite some time. They send email/text alerts to the NOC tech Who then? Because they don't know how any of the network works, they end up calling the design engineers to fix it [what the kiddies call DevOps]. So the way to use AI to cut down on hours is to replace the NOC middle man who does absolutely nothing. And make the design engineers work twenty four by seven until they quit from exhaustion.