It's ridiculous how much is expected from us for what we get in return. I know this is not exclusive to Allstate, but in my longish career, this place is by far the worst offender.
6 replies (most recent on top)
Echo the person who is just doing less. Do the bare minimum. It’s not like you will get a good raise even if you are a top performer. Treat the company similar to how they treat you.
This goes back aways to whenever they wasted millions of dollars implementing the failed CI philosophy. The goal was to do more with less to include solving your own problems in your office with no additional resources. “Here’s some garbage training, a white board, some sticky notes, and some corporate jargon used in Japanese auto manufacturing. Now you can solve your own problems.”
The solution can never be staffing or spending money or IT fixes, it just needs to be fixed amongst yourselves. The company has known about its issue with auto techs and estimate delays for years and years now and just doesn’t care. They aren’t trying to provide a good customer experience aside from the few customers that may have minor damage, use the app, and just want a check.
The app is another cheap hack to save a few bucks. When employees showed concern over underpaying for vehicle damages when assessing through the app, the answer was just that those people aren’t fixing the car anyways. So, it’s apparently OK to underpay customers. It’s amazing that some of the DOIs didn’t get wind of many of these issues.
Have you considered "doing less with less"?
Slack off
It's on purpose. They want to frustrate and enrage enough of the remaining onshore employees to leave themselves so they don't have to wrangle with severance payouts. Plus they threw quality service, worthwhile product, and competitive pricing out the window as there is still enough money to throw around at Tom and his close circle of goons without having to put much thought and effort to plug the hole of this insurance Titanic. They sh-t in the mouths of the shareholders just enough for the stock to ride the wave of the trends so they can keep sticking their paws into the cookie jar.
You are free to leave
It’s absolute chaos. They have no idea what they are doing and are changing work flow for the sake of change. They obviously can’t offshore this stinky pile fast enough so they get caught with their pants down and scurry around like thieves running from a crime scene. There’s no opportunity for advancement just pie in the sky hopes. Goalposts get moved farther and farther out. Total mind f_uking at its best.