Thread regarding USAA layoffs

Dating that Wayne had forgotten makes it sound unintentional. The shift away from The Mission of serving the military and their families is deliberate. Growth targets are going to demand a much larger eligibility base very soon. Plans are in the works, and once this next expansion of eligibility happens the military focus is going to be a bit of company trivia from our last 100 years.

Wayne has forgotten that USAA serves the US Military and their families. USAA jobs should not be farmed out to India and Guadalajara.

Prepare for more outsourcing of our jobs. Especially ECIO areas. The EC are spending this week in India meeting with our outsourcing partners.

@2coc+1r5sKZlp
That just means that AML work will still be around longer than the prophets of doom predict, and won't ever be completely automated/offshored. It doesn't mean that the company will have the good sense to retain sufficient FTEs in house.

I’d start learning about AI. It has the potential to change AML industry-wide. Perfect use case.

Aml is safe because offshores cant even articulate risk properly and ftes are always redoing their work…

Goal for military veterans is 25% for 2025 - so 25/100 as employees. It doesn’t count for any Outsourcing / excluded from that metric..

So it’s cheaper to offshore and
It’s also not under eyes/ hindered by regulators. And of course The only question is how the efficiency gets improved..

I may take a kick back and member satisfaction will tank but dang just look at the improved scorecard - perfection !!

You can only automate aml so much. You need humans to make the final call whether activity is unusual or not.

I see the weakest links going in 2025.

And its not like usaa is a complex global bank or anything. If you cant handle aml for a small regional bank, well, thats on you.

I’m 100% convinced that Neeraj is part owner or partner for the groups working in India that’s getting all the contracts.

https://www.teleperformance.com/en-us/careers/work-from-home-opportunity/

https://news4sanantonio.com/news/nation-world/two-charged-with-identity-theft-after-stealing-over-1-million-from-usaa-customers

No longer By the Military For the Military.. just another corporate dog humping at everything it can before offshore is 60/40 red then the real fun happens

"USAA Values" don't exist any more. USAA is just another generic financial services company whose execs and Board do whatever McKinsey and Blackrock tell them to do. Wayne has chased out all veteran representation at the top and the Board is too rich and content to give a damn. Everything else you thought USAA stood for is now just marketing fluff hoping to get a few more miles out of people's fond memories of what USAA used to be. It's sad because there's still plenty of really great employees who wish this were not the case. But it is. And it's not clear that a fix is even possible.

It’s not, but the business need is apparently hire 3p folks and completely sink the company.

AML is on track to lay off 60 FTE in 2025. Get your resume updated and take classes.

AML in banking is a dead end job anyway should automated within 5 years learn some new skills

https://law.justia.com/cases/texas/fourth-court-of-appeals/2006/18847.html