confused on why anyone would stay if their experience is as bad as the comments indicate. thousands of jobs in the banking sector. how bout do something other than complain and make some room for people who want to be at USAA. here's a thought, do something about your complaints yourself.
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People stay because they have to eat and they have to provide for their families. Simple.
I think we are all finding out now during yearly reviews that the promise of 4 percent pay increases were just a false promise.
Omigosh! You're so right! Why didn't I think of that? Buh-bye!
We stay for the money.
Hey OP, you know what 39% employee satisfaction means? It means more than half the employees are unhappy with the way the company is going! That’s just not the same 6-7 ppl b*tching either. Gen McDermott is turning in his grave right now seeing how 61% of his employees are miserable! But, like another comment on here, I’ll be leaving USAA as well, I’ll be putting my 2 weeks in on 2/26 and start at my new job on 3/11, higher salary and remote, with the exception to go into the office once a quarter when my direct manager is in town.
"I suspect some of the complaints are from people who won’t be happy anywhere…" I would say MOST of the complaints are from people who won't be happy anywhere and/or do NOTHING to grow and change their career trajectory. They blame everyone else for their issues. If you don't like it at USAA, you have a choice ... leave. But my guess is that if anyone one of these folks poke around this site they'll see the same complaints about other companies. And so instead of doing something, they complain.
Don't be dense. Not all us are in banking... USAA picked an awesome time to renege on promises like remote. I was hired as remote but literally lived 58 miles from the nearest office and was the only team member in my location. But to your point, your right. I actually quit, which was the intent instead of having to pay me severance. Found a job with higher pay, better culture, non of the false culture kumbaya nonsense that USAA spews to market themselves, and is fully remote. Not everyone is that lucky. USAA doesn't care about the military or it's employees. It's in its raise the bottom line era.
Some of us have been here for a long time and remember what the company was, the mission, and how we lived those values to help service members. We actually do care. We hope for change back to the mission and values and when employees were valued. We hope that we will be able to productively work together to fix compliance and risk and get to a place where we can sustain. We hope that we won’t turn into other banks where legal, risk, compliance jobs are wrongly made into a factory where we crank out garbage and get into trouble like other banks versus being a risk minded culture where we can make informed decisions. We hope they will stop with the bad leadership and make logical change.
You are not wrong that if you are unhappy you may want to consider leaving. Many of us have or will. I think when an individual comes to the point where they no longer can hope for improvement, they will leave.
Also understand that many of us are peons where we are either not listened to or are not in a place where we can make a significant change. Many of us are stuck seeing the bad decisions repeated under a different flavor.
So long story short, some of us are holding g on hoping that we will be back to the employer that people strived to work for. Even though in our hearts we have that gut feeling that it won’t… but hope can take a while to fully run out.
Firstly, executives don’t own this company, they are (should be) stewards of this brand and have a fiduciary duty to act in the best interest of the company, and employees are big part of the company.
Secondly, why shouldn’t employees complain? And if such a big number of employees (look at the employees sentiment score) are complaining, there might actually be a good reason.
Thirdly, executives are actually stifling employees voice, (get rid of ejs, stop UCount survey, now getting rid of post, and reducing pulse survey). Why don’t you go tell the executives to stop stifling employees voice and actually taking some corrective action?
The current culture among executives is to save their skin, kick the can down the road and keep making their hefty compensation. If the executives can keep doing that blatantly, we have all the right to complain and we won’t stop!
I suspect some of the complaints are from people who won’t be happy anywhere…however, most are legitimate complaints about how the company execs, culture and benefits have soured over the last few years. It’s likely you want to join USAA because you’ve heard great things about the benefits and how well the employees are treated & respected and that was true up until about 3 years ago. Since then employees have been told numerous times, in full employee meetings, that the company has OVER INVESTED in the employees and thus, benefits are being trimmed/decreased. Bottom line, if you’re leaving one of the bigger financial services companies, don’t expect things to be very different at USAA. The current BOD and Exec team are more than comfortable in being standard instead of a leader as they have been in the past~from a 35+ year employee
This is an easy one to answer. I am in the process of finishing a degree on their dime. Once I am done, and wrap up the needed licensing, I am out of there.
I am only toughing it out until I am done with school. After that, those douchebags couldn’t afford me.
Should a person have to walk away from their pension and seniority and vacation time only to start over because management has created a toxic work environment. That’s what management wants. Or, do you stand up for yourself and others in the process. Otherwise the bad folks win. And a person complaining today may improve the work for themselves (and you and others who come behind them). Maybe they are so beat down without any avenues to help them. Maybe they are looking for other work. USAA has changed and is allowing the bad ones to run off good workers. Maybe these comments are in hopes that the good ones stand up and help fix the problems. Maybe this is cheaper than therapy. If you don’t feel or experience the toxicity that’s great. Now figure out a way to help those not as fortunate. It’s going to take everyone standing up for what is right to address what is wrong. That’s how we have progressed as a nation. The military has a strong history of supporting those who can’t do it on their own. That is part of their mission and it should be the mission of all us.
I seriously doubt that 70% of a company's workforce complains just for the jollies of complaining.
It's a tough market out there, so give it time. Eventually, those of you who think you are pulling several carts can be happy pulling many more when people dump USAA.
to be a yes man, you would need a vote to be able to say yes to, which I do not have. copout, staying unhappy just to complain is a sellout. good luck to all staying to complain when there is much more life out there to be lived...happy where you work. keep moving on till you find it, don't sellout just to be a complainer and unhappy.
The ones "pulling their cart" as well as "your cart" are about to take your yobs
This is a copout. If you haven’t experienced the change in culture you’re not paying attention. If the employee satisfaction rate of any company is in the 20s, it’s not arbitrary bi--hing by a select few. If you’re happy, kudos. You’re in the minority. Maybe sit down and start questioning why 70%+ of employees are unhappy at USAA. A good place to start would be to step off your yes-man soap box and start reading what’s posted here.
because its easier to be a greasy "anonymous" wheel than pull their own cart.