Some of you are very naive if you believe that.
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Whereas in the past we always looked for the cause of problems, were able to tell the customer what the reason for the failure was and tried to take measures to prevent this from happening again, nowadays the customer has to explicitly request these activities since the operating services are provided from low-wage countries
I have been worth DXC for 13 years and most NEVER looked
for the root cause, just work around the issue and close the ticket. If the same
problems happens 1,000 times then 1,000 tickets are closed one at a time. I always tried to find the root cause so I didn’t have to visit the same problem again but was told that takes too much time.
I doubt that anyone will experience any improvement at DXC unless you are already on the senior executive team where huge and unjustified bonuses are handed out. For the rest I agree with others on this thread. More cuts more wfr programs and if you are in the crosshairs then take the redundancy. I know that I will.
No, I don't think anything will change. In listed companies, the focus is on figures to satisfy investors. In my opinion, however, the problem is not the figures themselves, but the strategy of how DXC wants to serve and satisfy its customers.
Whereas in the past we always looked for the cause of problems, were able to tell the customer what the reason for the failure was and tried to take measures to prevent this from happening again, nowadays the customer has to explicitly request these activities since the operating services are provided from low-wage countries. A direct consequence of the high staff turnover and the associated loss of knowledge, because they are now just trying to get rid of the tickets somehow. I'm not saying they're stupid or lazy, but DXC pays poorly, and DXC is only seen as a "work experience" point on a CV. After a year at the latest, they're gone. Knowledge transfers can't even take place because of the sometimes extremely short notice periods of a few days, and you have to train the successors from scratch.
I still don't understand how the management can keep saying that customers are happy. Either our customers are the exception, the management is lying through its teeth, or the dissatisfaction of our customers does not reach the management on both sides.
Since DXC was founded, little or nothing has been done to publicise the brand. A few postings on LinkedIn are no substitute for targeted advertising campaigns.
False promises for twenty years, from EDS, to HP, HPE and DXC. Things will never, ever change…
Getting a better CEO is not that difficult - just someone who is not hiding from his staff for over 2 years would be a good start :-)
Better than what? Even if it were a better place to work and offered better results to customers, it remains worse than most any other company out there no matter how you measure it.
For the incoming executives and multi-million dollar paydays, it will be a lot better.
The only thing we need to know - The new "mike3" will say no payrises this year or next year
@ @xgu+1qbtFLlQ
Read DXCs announcement.
David Herzog has replaced Shouty in this postion.
https://dxc.com/us/en/about-us/leadership-and-governance
NO , as the chairman of the board is still Mr. Shouty
No, the company is destroyed beyond hope for a meaningful recovery
No, as soon as the new CEO is appointed the company restructured and lay offs will be massive. DXC makes 7-10 points less EBITDA than its nearest competitor. That’s fundamental and needs to be fixed at speed. Costs will be cut, people are the biggest cost. They’ve gotten rid of most of the real estate now. Lol.