UPS has a leadership problem and its only gotten worse over time. Most companies attempt to retain their brightest and best employees, however, as a real head scratcher, UPS doesn't retain those employees and ends up with poor leadership at top positions. Carol wasn't the answer, Ops upper management still treat everyone poorly, union and non-union alike, workers are people, the labor contract should be making the board wonder what was the labor strategy and the whole department should be cut. The company drives high performers, drivers and inside workers, to do more than they should be and then would turn around and fire them at the first mistake only to be brought back through the grievance procedure. UPS is broken and needs wholesale leadership changes in order to right the ship. It won't happen and It's amazing that investors don't see it.
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To summarize UPS;
Management and workforce are given goals they can never achieve.
The problem is management has to "jiggle" the numbers to receive a bonus/stock option etc. Buy a cheap part to meet the budget even though it risks not lasting can get you paid, doing what is better for the company does not. Now the company has to buy the part over and over plus time and labor involved. This too is a Dinosaur and needs changed.
Dinosaur strategies to make workers miserable --go--go--go are in most companies past. Today's youth will skip jobs like that. If the word "Joyful" is missing then so too is any wise potential incoming management or hourly employee.