Doesn't one of the owners also own a call center in India?
21 replies (most recent on top)
I thought it was funny the people who went to Mexico and India to train our replacements really thiutht they had job security. If they were really gonna help us they wouldn't of had to sign NDAs.
“FAFO” WIN can 100% afford domestic workers, they just choose to lay people off and then the following week promote a friend to a new VP position while creating an entirely new team that effectively does “nothing”.
I remember my training was all best case scenarios in the NOC. When it came to hard stuff nobody knew.
Its going to take people with real experience to get this done
we had them and lost them
Windstream has one of the biggest pool of talent to pick from
We have a very large talent of people with 25+years that can make a big difference
and most of them in OPS not in the leader ship team
@2olp+1qLFE2zA
Yep, thirty five to forty an hour to run a fan and maybe do five jobs a week, show me the money!! Ge-z, I think I could stretch that into OT!!
BST & network techs are being fazed out. Get the hint , that’s why training has halted and responsibilities have been given to other areas. Just ride the gravy train and assume your key responsibility of running fans to CO’s for high heat alarms.
If anyone, anywhere is "clueless", it's because they haven't been trained. This company doesn't provide training. They simply change your responsibilities and tell you "here, figure this out, it's due yesterday". NOC techs, network techs, BST's and on and on are just told "do it" with absolutely zero training most of the time.
Wow somebody on the post likes the sound of their own voice
To the person who said it’s the techs fault for jobs being outsourced to India. In my market EVERY Network Tech can login to EVERY piece of network equipment in our network and map new circuits, troubleshoot circuits with FAC and TERM loops. We can also turn down circuits on disconnects. On the pieces of equipment we have “read only” access we can usually find the problem and help the NOC find the issue. We also are available 24-7 and we don’t have the luxury of a “shift change” we just power through all the shifts until we are told by our manager we have been up too long and then another one of us comes in and continues to work. We are also capable of running 100G 10G and 1G Bert, RFC test and OTDR traces and are capable of reading and understanding the results. I know there are markets that can’t do this and don’t have the access or don’t know they have the access but a lot of us do understand. Also for the most part our NOCs are not outsourcing to India it’s Kosovo and a lot of the Techs are a pleasure to work with. My point is don’t assume all the network and BST techs ARE CLUELESS.
How about all these clueless managers, directors, and state presidents that don't even know what fiber is or how to hook it up? Yet can say the right buzzwords to make it sound like they know what to do. Could you go to a customer house and connect it? Do you even know what to do with a meter? I know where I am they don't have a clue and there is the problem with ws too many in charge that don't know anything but are the ones making these "smart" decisions. What happened to the time when you had to know the job before you got promoted? Now you can be here 6 months and if you know, blow, or sc--w someone you can have any job you want. Why don't we start getting rid of these id--ts that are wasted paychecks?
The very reason they switched the techs over to FSL is for exactly what is happening…layoffs. There is no hiding the fact that you only have two tickets for the entire week and you won’t proactively take tickets from someone in your area who has five tickets for the entire week. So the game is, as always, to cut manpower until everyone left has two tickets a day. Good luck with that!
To the person who accused of bashing Domestic, just providing facts. Since you responded how you did, I assume you are still in denial or were convinced by someone you are correct. Good luck in the future, if you don’t wake up and realize you’re wrong you will be next if you survived this one.
I’m all for Domestic doing the work of they would just do it and do it right.
“Network Tech” just proved that persons point. Congratulations, you can troubleshoot layer 1. So can automation. The same old song and dance gets old. You blame India when you should be blaming the people that put the company in the position that they cannot afford to pay domestic employees. That’s what it boils down to…WINDSTREAM CANNOT AFFORD DOMESTIC EMPLOYEES.
Network techs regularly have to walk overseas through HOW to troubleshoot and then we have to BEG them to involve tier 3 when overseas just wants to keep doing the same "ish" over and over because that's what their script says to do even though it's not working.
Domestic techs close tickets out as resolved, no contact, then lie about it, I knocked and called the cbr multiple times. They hang out in and with some of the retail employees and their stores, and they ride tickets and orders so they don’t get a new one. I’ve seen it, and I’ve seen some of their knees after lunch.
To the person above who appears to be bashing domestic techs I can assure you this isn’t and never was the case. In fact we regularly cleaned up after India when customers complain they can’t get a resolution, and we’re also specifically instructed to not pull/work any tickets assigned to those groups.
I find it interesting that there is always "India" in these layoff posts. Techs in the US can blame themselves for most of this. When asked to learn something new, domestic techs complain or simply cannot understand how to work an issue that is not the single thing they were taught before. When tickets are created and they simply do not believe they are worthy of their involvement, they bi--h to Managers/Directors saying either they are invalid or not capable of resolving. Clueless Managers/Directors then tell them to just turn off alarming or close the ticket without resolving. Those same Managers/Directors then bi--h to upper management that tickets need to be reduced and automation to turn off issues or just close tickets are needed. Like that, volumes go away but the issues remain and the customer is unhappy.
When budget time comes around the reduced ticket volume means fewer heads needed. Guess what, the techs who bitched and the id--t leaders who had no clue what they are doing have no way to show they need to keep employees or their own jobs. For those tickets that still remain, but were not worthy of a US tech to work, get moved to India. Contrary to what most, not all, Domestic techs realize, India techs know as much or more technically and they do not bi--h about doing a job to get paid.
What is sad is the customers started leaving years ago due to bad business decisions by the leadership and TT being clueless about how things really worked. No customers and no tickets = no jobs.. For those that are left I hope you eventually realize what you have been doing must change or you will be next. Until then keep watching customers leave and jobs with it. No amount of new leadership can save this unless the "yes" leaders are removed and replaced with something much better.
@ghb+1qLFE2zA Many people have sued and won against Windstream. If you feel like you have been on the wrong side of something you should hold them accountable.
I could have (and really WANTED to) sue for age discrimination but was afraid all I would get was my job back.
*Leading priority as long as you aren't a white male.
One of the NOC's was gutted last year, guess who was at the top of the list? Education level, salary, performance wasn't an issue.
Guess who got cut? People who couldn't possibly sure for discrimination.