What is the validity that this is the single reason for getting a bad score?
https://fortune.com/well/2024/01/23/medicare-advantage-insurance-elevance-lawsuit-190-million-secret-shopper-phone-call/
4 replies (most recent on top)
It is just dog and pony show for the investor community. This organization does not have a handle on their businesses. The more they try to cut cost, the more the ship will sink!
What changes in customer service have occurred that could have impacted a call 🤔
It's simply a weak attempt to get settlement or something
As Ivan Vasilyevich Drago in the movie Rocky IV said to Rocky. "You will loose".