Whoever said there would be layoffs in P and C in two months, you were just about right. Email from Berven this morning said outsourcing is coming (he calls it co-sourcing!!) and 60 days more and we’ll know what/where/who. Move over Geico and Allstate. We’ll have our outsourced call centers too. I can just wait.
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Also outsourcing training in some capacity and cutting many jobs of people who have training, industry, AND company knowledge. Can’t wait to see them reap what they sow because the quality will be vastly inferior and the vendors will be far more difficult to work with, I promise you.
It’s a bad time to look in our LOB. The market is flooded with adjusters, underwriters, IT and others that have been let go by other carriers. I haven’t seen anyone announcing their resignations in my area. Look, yes, but finding may be a bit harder.
Does anyone know who these 'near-shore' contractors are? I know they were outsourcing to cognizant but I am curious know the name of the near-shore Mexican company.
I work in FNOL which is a pretty important part of the claims process. Hopefully I'm not let go. I just found out I have a child on the way and have a decent amount of debt unfortunately. This is the LAST thing I need!
They’ve been shady for years! Just been trying to hold on as less then 7 years before retiring. Thanks Nationwide. After all the years I’ve been on your side (over 25 years), my reward? A big kn--e in the back. You’re the worst. And thanks for my lousy $1000 bonus while the big aholes gets their $100,000’s bonuses. Seems like if you “felt really bad” about it…you could give up your bonuses (because I’m sure you have enough) to save these jobs. But then again greed is what they’re about. Throw everyone under the bus just to save those higher ups that made all these bad decisions!
PC IT has already announced the associate impacts and 60 day notices already given.
Leadership all but said there would be layoffs when they said something akin to, “even without cosourcing, reducing our book by 40% is going to have staffing impacts”.
We all know it’s coming, just difficult to tell who is going to be affected.
Logic would tell you underwriting and claims folks would be the first to go considering less book = less claims and tighter underwriting guidelines = less new business. I mean, that’s only logical.
But I think it’s bigger than that. IT, data, etc are going to feel impact. Particularly from the new “cosourcing” initiative. Large scale companies outsource their data needs offshore all the time. The “cosourcing” initiative is pretty much signaling an upcoming / current, but not announced hiring freeze. They need to ramp up and scale down production at a whim. This allows them to do that without hiring staff.
So I think it’s going to be pretty universal. I wonder if they’ll target remote employees first or if there will be a rhyme or reason. Idk.
I was amazed they had the gall to announce these so-called "near-shore" contractors from Mexico while still being mealy mouthed to desperately in-the-dark staff about the "potential FTE impact" that the hefty budget cuts signaled.
It's one thing to brag about outsourcing (as if anyone outside of the money-grubbing C-Suite Brain Trust thinks it's a positive move, for staff or for customers) but to do it while also lazily plotting layoffs is particularly shameful. I'm sure all involved will get generous bonuses for all the hard work they've done making these "difficult decisions."
Outsource the snakes glad handing over expensive dinners charged to the company card. Outsource the "Pick Me" rats laughing along in their ill-fitting suits. Outsource the leather seat-warmers, the spineless cheerleaders, and the meaningless email forwarders. Outsource the entire executive ecosystem of callous creeps who call people "resources" and speak in empty platitudes. Outsource Mark Breven. That's the kind of cost cutting the company really needs.
Layoffs are a failure of leadership and it's Kirt Walker and his pals who should be losing their jobs.
Are they going to target remote employees?
I just don't know how they're going to get around the state licensing requirements for agents and licensed service reps. So I think that many of us will be spared only because of that. As far as any other positions that don't require licensing, well yeah, those positions have probably already been replaced and just waiting the 60 days. Also, if stats are not stellar licensing be damned I'm sure you'll be canned. Upper management is trash. They don't know the first thing about what we actually do and they certainly don't listen to anything the members have to say. They'll sink the ship then blame us for it like always
Well we should all care if NW is still around in 100 years.
P&C tech has known for a while we would be shrinking. First heard about it in August. Contractor count has already been cut drastically in some areas. Build budgets have also been cut, by about 60% in my area. I'm expecting a few more announcements in the coming weeks. Just find it funny that P&C tech has known this was coming but the business side seems to have not
We used to pride ourselves on the customer service we provide. Building relationships with our members. The organization is "aligning" putting more work on the associates while secretly preparing to send the work to "our offshore partners" to eliminate the need for American employees. Get ready, Nationwide isn't on OUR side.
Yeah, I agree. It’s pretty clear at this point staffing needs are going to shift a lot.
I think it’s going to impact everybody, too. Claims, call centers, IT who supports both, etc.
I think this is strategic, to their credit. They are letting it be known and hoping people naturally leave to make the ultimate result a bit easier.
I’d start looking now, everyone. I hope I’m wrong and am not trying to stir panic. But I hope if that one person is reading this who is trying to convince themselves it’s not happening realizes it is indeed happening. Maybe you won’t be affected, but it’s coming.