I find the nature and extent of concerns mentioned in “ the layoff “ on the state-of-Cigna in 4Q23 very distressing, and believe these are likely tied to significant shortfall of management and staff delivery for specific business or enterprise-wide operations, solutions and plans and procedures - resulting in failed accountability for plan(s) outcomes across [business, support and IT] and staff organization levels…this is all too familiar to what I experienced during my 44 years of employment at Connecticut General and later Cigna.
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Let's be honest, the directors and managers they have in place in many areas are not warranted. They will take an engineer and promote to a manager, even when they know it's not a good move but a convenient one for the time. Sure, promoting within is awesome, but, it needs to come with knowing if they can do it or be trained to do it. This is where it all breaks down and that my friends is how it affects us all.
It is unfortunate Cigna management and staff may have ignored basic elements of work comprised of “task, owner, date, dependency and risk” which is a workflow not managed or supervised by David Cordani…
Cigna failures start with the top. This is falls on David Cordani leadership. His ambitions haven fallen short because their was no real plan to make it happen. Every year of few months there were a new set of inconsistent goals and vaporware. David thought he can just wish for success and his Employees will magically make it happen. #FireCordani