Freier is on record stating there are too many managers in the CEC. There should be 6 to 8 coaches to a manager, not the current 4. By this math, this would reduce CEC managers in half. Manager headcount has been requested and sent to the VPs.
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Yellow over Magenta anytime! Managers get what they get , they drank that Kool-Aid and screwed a lot of good people over. Carnage everywhere.
Thought Phoenix Leadership was top notch? Hmmm....
Merry Christmas!
I thought the reason for the never-ending high-fiving of call centers over retail was due to their ability to more easily micromanage every interaction.
Lies. Some of you should get a life.
Not true. Never said.
Give 'em 10 or 12. Why not violate every tenet of manager to employee ratios at the big Su-k Mobile. You have VP's with one Director, and then you have managers with 15 directs. It's id--tic.