Seem new way to get rid of people is to overwork and stress them out!!! Making make mistakes and placed them on Pips that will lead to termination. Therefore you will not get any severance package or unemployment benefits!!
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All the comments are correct!
Slackers are highly rewarded. Yes high performers are given more work because they can keep up. A PL will not give their friend that they hired and promoted an equal work load. Thats unheard of at this company and everyone knows it.
It's true- they don;t trust the slackers to actually do the work, so they overload the high performers and ki-l them with the workload.
Typical lazy management technique.
It becomes toxic, because it never ends. It doesnt correct itself. Nobody sees that trend and makes the effort to correct the terrible employee, they just micromanage everyone and heap work on the ones they know will take care of the work that needs to be done.
They need to empower people to transition bad employees out, and also need to reward to the people that go above and beyond, <---like they said they were going to do and havent done.
Morale is getting really low all over the place . Something needs to change, and soon.
Accept this isn't that. Moving to shared services means more accountability. Why offer OT to the same people who claim to work it and claim to be meeting goals, when in reality all they are doing is causing more work by causing claims to recycle which adds to the need for avoidable OT. The quality of the LOB speaks for itself.
So the "complainers" as you put it should consider themselves lucky because its only 3 or 4 LOBs (which btw could have been just an approximation and been much more by the poster) unlike you - also a "complainer" because you somehow are worse off and work every single state in the US (I doubt it highly) with the same exact issues as the OG poster? Or is it that your cool with sh-----g on complainer because that person will be forced to do more work and your hoping some of that work will be the work that got dumped on you? Just stop.
I’m sorry to say to the people who complain about having 3 or 4 different lines of business. But count yourself lucky. My team is expected to work all lines except Medicare and to work all claim types. Plus be meeting all metrics every week. Basically you are on your own and “just read the workflow” if you ask a question because we all know that all the answers are there, NOT. I know that they have shortened the time you can be on a PIP. Just working to get more of us out the door is what is happening. Totally unbelievable how they have changed the way they look at production. Got rid of the old director, now someone new is trying to be the hotshot and get it all sorted out. So frustrating when no explanation as to why or what is going on. NOTHING has been talked about, just shut up and do what your told.
Devils advocate- ask these PL to do the work for one week of a contributor and see how well they do. If they really cared about this company they would listen but it’s easier to collect a check, harass employees, and collect a bonus. No accountability. Of course this doesn’t apply to those that are human that treat employees as they would like to be treated.
except for when they aren't and they obviously aren't - including but especially at the executive level so please spare us the "devils advocate" stance. Nothing about this company has anything to do with high performers
The issue is who determines who the high performers are. I can honestly say that the people with the least amount of work and work ethic receive high performance reviews and promotions. In a fair world, yes low performers would be gone. However, in this organization I have not seen fair performance reviews or a fair workload. Slackers get less work and this is a fact.
Devils advocate- trying to align the organization with high performers is not new. If your not meeting standards you should be cosched until meeting or transitioned out from the company. Low performers bring down team morale and overall performance.
Yes this ...also now basing voluntary OT on the past months production until of course they make it mandatory because they are in the red AGAIN (and it will happend considering how many people just got laid off and most likely will get laid off in the near future)... I get the idea of wanting people to make production and if your not and I don't mean at 99.99% but really not making production then no OT. In all the time I have been here this is a vicious cycle of taking away OT - then we get dumped on with claims and then they make you work mandatory OT with no regard to your personal life and unbelievable stress to get claims out the door. I absolutely believe they don't want a successful company. Rinse Repeat Rinse Repeat over and over. Doing the same broken process expecting different results. Tiresome and crazy
Yep…seeing a lot more of that here also.