Recently, Cigna moved a ton of their claims work to FirstSource (a third party company based overseas). The news was received in early November. This affected tenured employees and even managers who have been with Cigna for over 20 years. Everyone was pressured into signing the offer letter with FirstSource BEFORE seeing the benefits package as they assured they the rates and premiums were comparable. The signing of the offer letter was time sensitive as the first day with FS would be 01/01. It wasn’t until after the offer letters were signed that they sent out the benefits package. The rates were almost 3x that of what they are paying currently with Cigna insurance. The take home pay has overall decreased significantly. There was a meeting today to discuss the benefits and no real concerns were addressed, just more gaslighting (for lack of a better term) from FirstSource. Overall, this was deliberate and deceptive. I’m sure both Cigna and FirstSource have covered their butts to avoid any legal issues. This just seems like too much of a low blow and borderline illegal.
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As a 15 year employee, I feel that we were sold like slaves. The news and the “offer” were presented days apart with only a short time to decide around Thanksgiving. It was either take the job or get no severance and no unemployment benefits. You would not be eligible for unemployment because you turned down a comparable job offer. The benefits were supposed to be “comparable” to Cigna and were to be discussed later. The wage was a fair offer at 10% higher than cigna. However now that the benefit cost was disclosed, that 10% plus more would be used up for health benefits.
Most of us are 12-25 year employees that have shown Cigna loyalty but yet we got kicked to the curb to a foreign owned business.
Disgruntled doesn’t even begin to describe how I feel.
I am very sorry this happened to you. If they "needed" to sell off a unit of Cigna employees, the ethical thing was to give you the choice of a layoff with severance, or move to the new company but first know their offer. I wish Cordani had the ba--s to get back to you himself so you could have pointed that out to him, the guy who is always talking about doing the right thing with integrity.
"And yes, the benefits are nearly 3x the amount it was at Cigna, and no, we didn’t know that prior to signing the contract. If we didn’t sign the contract, we would of been sh-t out of luck, no severence no nothing. Take the job or you can only get unemployment. I have been with Cigna over 25 years and it was eye opening to say the least."
I'm so sorry that happened to you! Unfortunately it sounds like it could happen to any of us, but I'm appalled that you didn't qualify for severance and there wasn't more transparency. It doesn't seem right that a large employer can drastically change circumstances (just like RTO) with no compensation otherwise. Just take it or leave it. Cigna proves their lack of loyalty over and over anymore, even though a couple of years ago I'd have said they have the most loyal employees around. Disgusting.
Hello, i am the person that asked DC about the move to First Source. Someone actually did get back to me. Basically, Cigna outsources 60% of their claims and call centers to other companies. The platform i work(ed) for was on the chopping block for this as well. So they had a choice, lay off most of the team i work for or go to First Source and still have a job. They decided to move us all to first source. We pay mental health/substance abuse claims across many different customers. And yes, the benefits are nearly 3x the amount it was at Cigna, and no, we didn’t know that prior to signing the contract. If we didn’t sign the contract, we would of been sh-t out of luck, no severence no nothing. Take the job or you can only get unemployment. I have been with Cigna over 25 years and it was eye opening to say the least. But i have a family i must provide for, so im going. Happy holidays everyone
According to the original post, the deadline to sign the agreement was several weeks ahead of Firstsource telling them what their base pay and benefits would be. Once they found out they were reduced, what are the chances they were allowed to back out from that signed document to taking severance?
"The 'change of control' severance agreement states you only get severance if you're not offered an equivalent position with the same base pay by the new employer, so I'm guessing they weren't getting anything but let go if they didn't take the job. Would be nice to hear confirmation though."
Was the choice to sign and keep a job, or don't and get severance?
The "change of control" severance agreement states you only get severance if you're not offered an equivalent position with the same base pay by the new employer, so I'm guessing they weren't getting anything but let go if they didn't take the job. Would be nice to hear confirmation though.
Was the choice to sign and keep a job, or don't and get severance?
I wounder if David Cordani ever followed up with the brave man who had the courage to ask about this during the Townhall meeting.
It honestly seemed like he didn't know what FirstSource is. Cigna runs so many different groups after all. I do hope David's answer gets posted on this site.
Is it possible DC could really have no idea about this move? That was interesting.
DC, Totally bypassed that question about feeling betrayed with that First Source question!!! Hope that person lets us know if DC follows up with him on an answer!!! Highly doubt he gets an answer!
Bravo to the person who called into the town hall and asked about this, and point blank told Cordani that they felt betrayed! I cackled! The sad part though is that such a significant shift in people's lives isn't even on Cordani's radar! No one in the room could answer! So out of touch.
I know for certain they are Medicare claims. I'm not sure about commercial.
I agree, I could have worded it better. They are technically moving a portion of their work to FS. I’m new to all of this so I did want anyone to chime in if they knew anything. I would definitely edit the post if I could.
The title of this thread should be "Cigna moving employees to FirstSource". Cigna has been moving work to offshore vendors for many years. That's not news. What's different this time is Cigna is moving the employees as well.
Are these Medicare claims or commercial?