We were told that the company needs to eliminate expenses so they eliminated a significant number of company cars in proximity. If you need to go out to the field, you now have to rent a car. Not really cost effective. Many of the cars are 7-10 yrs old and were already depreciated
This will impact the quality of claim handling. A few years ago, they layed off 1/3 of the proximity workforce. When anyone leaves, they replace that person with a hub employee. No thought or care by management about how best to handle claims.
Morale was low but now there is none.