With the high cost of living and the lease ending in the next year. I expect to see this site closing in 2024. $20 an hour is cr-p in Colorado.
If you’re an Account Expert your life is about to get miserable due to the direction our leadership team has been advised. Get ready for abuse, tons of write ups, and humiliation.
Colorado Springs had the last 6 years to prove itself.. But, It’s remained underperforming month after month…. Not even a new leader could fix that mess.
Agree Rachel is very sweet and very dedicated. She left the Augusta center for CO. It was so much better when she was here.
I’m sure crimes don’t happen on property in Salem that are reported like COS
Rachel would have known what she was walking into. She came from Salem. If any cec shuts down it will be Salem. Awful employee turnover. Awful metrics for YEARS. Now that kingsburg is online at 3x the size of Salem. There is not really a need for Salem.
I think she was sent there to fix it from the old director, but they lied to her about the amount of criminals that work there.
I've been wondering how the numbers were pulling. I know the director went there from our CEC. She's very sweet. I remember thinking she's being sent on career su----e.
Bruh. They been doing that sh-t in the call center since they changed the metrics two months ago and fu---d us over on ddc/stay connected collections and cancels. We get a bonus off our aal through NET activation. They’re so fu----g wrong for channeling cancels only to care, while sometimes channeling our AAL to retail. Our fu----g system sent three of my aals to retail last month. It’s got to be exceptionally unethical to channel cancels only to care and make them count against care’s bonus only while removing opportunity for the aal to count against cancels.
Our coaches are already been written up for ddc. It’s evil and disgusting to take 98% of our collection metric and cut it in half and then turn around and blame the very ppl collecting, for not having a high enough metric. They kept the goal high despite making it count HALF. it’s cruel, evil, and disgusting to do this to T-Mobile’s workforce. I have to sc--w customers out of money now just to try and cut it and I still can’t cut it. We are rounding up on payments to cause the metric to count over 50%, payment arrangements with cards on them only count 50% now. 98% of our collections are those. I will add some of the current due into the arrangement so that it counts more. I have to tell them thats all past due to grt the agreement. When ppl pay full balance of past due, i do the same thing. I tell em it’s $10 more to get over the 100% collection rate to try and balance the other rates cut in half for metrics. T-Mobile leadership is full of POS Fu-ktwats.
2024 is not in the foreseeable future that Mike claims.