What group is that (director, VP)? What do they do?
8 replies (most recent on top)
Global care fu----g su-k. They lie like he-l to our customers and do sh-t to their accounts on fu----g purpose. They undermine our metrics and ability to collect with inappropriate holds and credits. They are the fu----g worst. They hate our customers and do so much cr-p to their accounts.
My Name is Scooter I'm a dope Troubleshooter
- Geoff Peterson in an Indian accent
Global care is the outsourced call centers in the Philippines who have no idea what they're doing half the time, and when you call in, they have roosters screaming in the background.
Clearly. that is why they call so much.
It’s the department our customers prefer speaking to.
Offshore contract Call Centers. Mostly located in Philippines.
Team that partnered with the non-T-Mobile call centers around the world. Had same scope as most of the internal call center support teams.
Reported to Joe Preston. Many diff directors. Mostly 100% of GC has been eliminated as of last Thursday.