Plans for internal call center closures? Internal frontline account experts, coaches or team managers?
3 replies (most recent on top)
As a front line person myself in tech who would love to get a severance from this dumpster fire, I really doubt it is going to happen. It is easier to just fire us.
I heard the same thing through a few channels as the last post. Reps not meeting minimum business expectations are going to be out on PIP fast, and if no change within 3 months you are gone.
I have no doubt they are trying to reduce numbers on frontline reps especially in customer care. Company is finding ways to cut costs anywhere they can, and overseas is cheaper. But they can easily reduce customer care headcount this way instead of paying out costly severance packages. The SLT doesn’t view care reps as humans, we are peons to them, who they expect to do whatever they ask and don’t care about our mental health, even though we are the true backbone of the company.
Never believe what the emails say, I have been with T-Mobile over 15th s going back to when the merger with AT&T failed. Whenever mergers fail or go through cuts always happen. Frontline is needed for apple launch and holidays. Frontline is not getting severance packages that is correct , they are going to be target next year to get fired. Meaning action plans formal discussions and not in good standing paper work . Coaches will be intructed yo move forward with separation from company for not meeting minimum’ business expectations. Every site Director wll have a percentage of employees they need to let go.
Dude, read the emails and quit asking d-mb questions.