No More Layoffs? Better Watch Your A**

TL/DR: you’re not going to be laid off, you’re going to be fired.

I’m one of many coaches who have been in a call center for a hot minute. If you work in my CEC, chances are _you know_ me or at least know me by reputation. I’m not a task master, I don’t PIP (performance improvement plan) my people if they’re not meeting. Oh, we work on it and build a development plan.

Nope. Not anymore. You’re not meeting in one stat and we’ve talked about it? You’re getting paperwork in your Workday, PIP time. Not better in 2 weeks, formal. Still not meeting? Let’s hit you with an NGS (not good standing; last step to firing). And I’m now supposed to paperwork you until you’re fired or fed up and quit, and RPs job, and Biz Supports job (we already have the capability to add promos live if they’re available), and Quality’s job on top of the 60+ calls a month I already listen to and score, on top of live listening, on top of developing my people (side note, what the f**k am I developing them for? There’s nothing to develop to). All this to not even make a base of 60k a year?

Yeah, they said no more layoffs but there’s going to be bloodletting, people are going to BE FIRED their jobs as Frier and Sievert try to drive the stock to 200. It’s going ti be frontline and front line coaches who aren’t meeting.

So to my frontline folks, gdmn it, I’m sorry. This is coming on from on high and there’s nothing I can do about it.

Oh, and to my fellow coaches, have you been in the bottom 20%? These layoffs better have been a wake up call for you, shots have been fired.l and you’re gonna be right there on the hot seat.

All of this is extremely distasteful, not my idea of fun so I’m out. Done. Honestly, the people who have been laid off are the lucky ones, don’t get me wrong, it su-ks but they’re getting a separation package.

As far as the firings that are going to be coming, this is going to be worse than the attempted AT&T merger.

Comment! It's anonymous!

11 replies (most recent on top)

Damn sounds like a lot of your people should have been let go awhile ago. If you’re not performing you should be coached out the door. This ain’t elementary school where everyone get a medal. Lol

They are 1000% correct about “the bottom 20%”. It no longer matters if you “meet goal”… “meeting” is not enough. You must exceed goals, and then when you exceed those they raise the target… then when you meet that hard a-s target… they flatten it and make you rinse and repeat… and if you fall short, you start a string of write ups. “Step it up”… “formal”… “ngs”…
Senior leaders in the CEC’s salivate for write ups, but tell coaches they have to “teach” experts… but yet still in the same breath pile on a ton of tasks they have to do daily…

Now with support teams gone, it’s only gonna get crazier in Friers vision for a “efficient machine”…

Wake up.

The reason this is happening is so they can push out humans and implement the AI replacement server.

"For the ignorant comment of “So you're saying that bottom performers will no longer be kept way longer than they should have?” Your comment shows you have no idea about frontline, "

LOL. Stop while you're ahead, you are embarrassing yourself.

Nice try though.

STFU. All d-mb comments.

Stores regularly hitting 250% with targets of less than a phone a day. Other stores struggling to hit 80% with double the targets. Somehow the overperforming stores are at 50% of projections from location planning while the underperforming stores are at 120%. Targets have not shifted towards anything for equitable in two years. Mention this to a middle manager and they will plug their ears and say “la la la, Cohorts”. Stores see their market leaders less than once a month, it’s very clear that whatever they’re doing stores are not their priority. The only thing they are focused on is documentation and accountability.
Was really sticking around for eventual severance when we start shuttering these SMRA doors. Time to find an off-ramp.

For the ignorant comment of “So you're saying that bottom performers will no longer be kept way longer than they should have?” Your comment shows you have no idea about frontline, not a clue and that’s 90% of this company’s problem. Have you seen care metrics lately? You can achieve 100% across the board and still be in the bottom 20% Pull your head out of your a-s.

Since you we have a circle of trust here, can you tell us why the music has to constantly be so loud?

So you're saying that bottom performers will no longer be kept way longer than they should have?

SLT does not want the stock to get to $200. Why? Because there is wording in the merger contract that if the stock has a 45-day average over $150 until the end of 2025, SoftBank gets 48.8 million shares.

Don't believe me? https://www.fool.com/investing/2023/05/03/is-t-mobiles-stock-stuck-below-150-until-2026/

Which makes you wonder if stockholders can prove the company is intentionally keeping the stock low.

Retail is the same way. The goals at some of our locations is insane now. I thought it was just a way to keep from paying people by making it impossible to hit 120%, but it may just be a sneaky way they can PIP people out of here.

Question is who's gonna be left to run this place?

You sound like some of the coaches in my CEC!

Thread regarding T-Mobile layoffs

No More Layoffs? Better Watch Your A**

11 replies (most recent on top)

Post a reply