The new SLT is attempting clean up the pile of debt from the past, while trying to make the company more tech, less telco. The major missing piece is the story of why should customers care about Lumen when there are good offerings like Cloudflare (CDN, DDOS, security), Comcast and others. Quantum fiber is still good old plumbing. Faster yes, but still plumbing. And why does anyone care about the plumbing when its about the same from everyone else, unless you are in some obscure corner of the country.
The NaaS story is an example of the plumbing think! Who needs on-demand capacity from just two inter-exchange points on the internet? A tiny percentage of customers. NaaS should be the portal for all services, dynamic, with auto connect to clouds etc. Lumen has the choke points to reach cloud but its not choking anything.
The story has to change. How does Lumen tie the services and apps the customers care about, with the network underneath. Otherwise, Lumen will be another take over story by PE who will find a way to refinance the debt at cents to the dollar and then rebuild a story that everyone will pay for.