Yes, very on topic. Legacy accounts / billing / support side I can tell you has layers and layers of unneeded management/supervisors/analysts/coordinators. They basically sit at home all day passing gas looking at numbers and sounding important with their woke ideologies in meetings while field techs and tech support fix everything and do all he work reguardless.
Recently you can see them moving work from low level workers to analysts and coordinators to give them something to do and most of them are very cushy, friends or family of upper management.
Its very ga----a on the legacy support side. You can RIF most all those managers/analysts/coordinators/programmers/and even the lower level butt lickers that do nothing and work will still get done, and maybe even more efficiently with all the deadweight.
You have supervisors and managers that are followers, not leaders and manage nothing.
You have analysts that analyze nothing.
You have Coordinators that do not coordinate anything.
You have programmers that program nothing , or program garbage cause they are not really programmers.
Most all these act all high almighty and look down on those who do all the work with less pay.
Some of them work in Pennsylvania, a state we don't have any business in. Lots on other states too like MO. You could RIF them and you wouldn't've notice anything.