I think 90% of the helpdesk and IT were laid off. I have been on hold for over an hour so far. Good thing it's only not have access to a site to allow me to recover a site that is off air.
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I've been in a help desk queue for 4 hours a day across three days now. This is awesome!
Long hold times when calling the internal helpdesk are by design. Retail management wants their employees to call the hd for every little thing. They ignore self-help solutions. The cost of all the lost productivity when folks are on hold is apparently of little concern to upper management.
Just restart the company, I mean Windows.
Imagine if you were reporting a system hack?
Nah, that's just the normal T-Mobile systems being trash.
It is outsourced. Get used to it.