UPS past was good fast service but expensive. Why would they risk that good past and start "RURAL DEFERRAL"? Centers are storing packages until there is a big enough load to deliver even though rural customers pay the same expensive shipping as others. The package says "IN TRANSIT or IN ROUTE" as long as it is not loaded on any truck but in reality, the poor customer does not know it is really sitting at the center. Drivers are being cut back on hours, the customer gets ripped off, the goods in the box deteriorate, the business that shipped item in good faith gets fast delivery reputation marred. Not wise to make the UPS we love act like USPS "snail mail" and still charge a fortune and keep raising prices to deliver a package.
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USAA
Insurance co uses FEDEX and charge customers 20.00 delivery for 2-3 days.
Yep you guessed it 7.5 days later it arrived. USAA and FEDEX neither could care less and no USAA dod not refund my 20.00
I live out I. Country and FedX delivered a boxed mattress in heavy rain in the dirt and not even at my address at night. When I called they could have cared less. I can wait for my packages and it’s smart to have a full truck to nowhere towns… but I hate being lie to and ripped off. Charge me less and tell to to wait on delivery because I live in nowheresville.
Right out of the manual on "How to make the customer mad and leave".
A small tally of drivers who were asked about rural deferral mentioned the foolishness of it but said it all pays the same dollar for them either way. However, some drivers are adding a lot of sandbags over the rear axle inside the truck to help with rainy mud days and not getting stuck, same as they do with snowy, slushy days in the winter. Rural deferral bunched up packages was causing drivers a lot of late-night stops and other drivers being laid off but the sandbags now take up so much room, not many deferral packages will fit anyway. The problem they see is sandbags weigh 90lbs. each and cost a lot in poor fuel economy. The added weight makes the truck back end look like a duck's tail. This cannot be good for the rear springs. Drivers are good about meeting any challenge and intend to do their best thru bad weather seasons.
United Petrified Service? Is that a new business or just a truthful one?
Just find a favorable shipper that actually delivers your package before it petrifies into stone.
employees get paid whether the box gets delivered or not. management is responsible to sieve thru and root out what prevents timely, budget friendly deliveries or kick to the curb ideas like "rural deferral". employees could care less what choices corporations make as long as job is safe, they are not harassed and they get paid well. saving the company money is not on the radar for employees, they only work as directed by management and peacefully go about their best daily work.
Hilarious way to do business. More fuel money is lost dragging the packages back and forth than just delivering them as soon as they arrive at center. Wasteful actions cause investors to lose dividends.
It is double worse than known by customer. Drivers have started their own storage solution by coming in to do early morning preload to add 3-4 hrs. and staying on 9.5 hrs. only work hour list. Their truck is chucked full on "rural deferral ' delivery day, but they quickly run out of hours and have to come back to center with packages not delivered. Back to storing package even longer. The unwanted packages are just "Footballs" to kick back and forth with no touchdowns made. Comedy at customers foolish expense.
will be impossible to get 100% out of workers now. productivity will start to slide. important to keep the rush, rush mentality going in all areas as if the package matters. rushing to store it? nope.
There goes the work ethics. No reason anymore to work so fast if boxes just go to storage and unimportance.
Ask the driver that covers your own area how rural deferral is going. Wow! Years of hurrying, rushing, running to get customers packages to them as quick as possible, now shifted into reverse, stop, store it gear. Remember, drivers are told when to deliver packages and have no control over company decisions.
Paying up front before the package is even delivered is the problem, business has already collected the money and is drawing interest on it, who really cares when the package is delivered?
Part of doing business includes all areas not just the high dollar close by areas. Same for the electric company they know it is expensive to run a service drop to rural areas but part of taking on all business includes some loss and is calculated in at the beginning. Snail mail USPS already covers pokey package delivery and its pathetic but cheaper. Big U attempting pokey snail mail delivery but charging the same monster price as past practice deliveries ends any reason to do business with Big U, unless the customer would just like to donate their money for nothing.
UPS is just like any other company, looking for ways to save money, but still service the customer. Some of these outlaying deliveries maybe 10 or more miles from the city core delivery point and the next delivery point maybe 8 miles from that delivery point. So UPS has to either deliver to these outlaying area once a week or triple the shipping price charges for these outlaying deliveries, have ASO authorize shipping outlet or locker drop off. The customers will have to put there. Those trucks only get about 7 miles a gallon
With groceries and gas sky high and unaffordable, people can no longer order UNnecessities anyway.
Reminds us of greedy farmers that hold and risk storing grain back in storage just to get a few more pennies later. Risks of mold higher, more expensive electric bills to store it, customer shy's away from it and wants fresh grain, higher insurance rates, higher chance of dust fire, double and triple handling risks product destruction , but nothing is ever learned from it.
Getting the package out and away to customer as soon as possible ends liability. Is risk management asleep in Corp,?
who wants their box looking like its a tumble weed, rolled over and over?
Customer loyalty to a specific brand must be earned. Feeling cheated on rate prices and given poor information on the true package statis and whereabouts and allowing the package box to have rounded corners because it has been moved around and stored excessively does not improve customer loyalty.
They should be honest with the customer and say-- rural deferral that we started recently will store your package at center till there is a truck load. We will give you, the customer a discounted shipping rate and also the business that shipped the item a discounted rate.