Thread regarding T-Mobile layoffs

In response to the response on here about tech support going to be feeling the crunch due to reduced field techs and engineers to address outages… as someone in tech care on the front lines of this sh-t show, it is something we will not be able to take. As you said, it will cause folks to finally break and quit. We are already swamped with calls as it is, supporting home internet su-ks ba--s. And they have basically piled everything else on us over the last couple years. Being in tech support here is literally the worst place to be. And care reps just continue to dump calls to us without any attempt to resolve or questions being asked. It has really became he-l on earth.

There's no way Quality is getting consolidated to HQ1 or 2. QA has about 115 people. Out of that 115 only 2 are in Overland Park, 1 in Frisco and 0 in Bellevue. Most are in Tampa or Albuquerque. If anything it would make more sense to consolidate to those 2 locations. Not sure the OP is in the know at all. Seems like they are giving more of their personal guess than anything.

Callie is no different than the others. If she’s told to cut heads she will cut heads

@chl+1o9PE2tI

Leave Callie alone. She’s a well-respected leader.

Sounds fishy. How do you supposedly know all this Not Marcus East?

There are no call centers closing. Like originally stated…
Quality.. this will most likely be reduced again and centralized to HQ1 or HQ2
L&D… this will be reduced due to the previous reduction not being seen as aggressive enough in the call centers…
Resource Planning… this will be reduced in the call centers to a slimmer unit, and some tasks will be reallocated to HQ facing roles.
FSE… “optimization”… this will ultimately impact customers as less field engineers will equal technical coverage issues becoming much bigger than they are now…

The pressure is going to increase on an already over burdened tech team (because of them not knowing what to do with HSI support)… increased call volume due to reduced engineers is going to drive attrition up, and a reduced L&D dept is going to cause absolute havoc in call centers.

Honestly… my resume is already floating around. It’s some real stupid decisions being made by people who are not in touch with the frontline at all…

Quality and L&D makes sense because it was sarcasm.

Wrong. No call centers are closing.

Call centers including OKC will close its doors after millions were spent to renovate. Smh.....all the lies Callie spewed

How the he-l does it make sense when both Quality and L&D got hit hard late last year? SLT has gone off the deep end. Very bad karma coming for Sievert and Freier the liar very soon I think.

“Customers actually prefer overseas customer service” - Callie Fields, two years ago.

Quality and L&D got hit hard last year so that makes sense.

The SLT are a disgusting group of people and they don't care that employees are suffering mentally. None of them care, period! Yet they are being gifted stock and selling to buy properties that advance their lives. All while preaching about DEI and employees need to do more. The SLT are all liars and don't care about supporting communities unless it contributes to the stock price. It is sickening that these SLT pricks are claiming they are helping society to progress. Evil is the foundational cornerstone of the SLT at tmo. Hey, but they are begging employees to donate money to Hawaii. Callie, why don't you donate the millions you extracted for fun money? Disgusting. Disgusting. Disgusting!