Andy Markus: ‘Ask AT&T’ is our company’s generative artificial intelligence solution, and according to this dart I randomly threw at a line chart, we are ahead of the competition and definitely not wasting millions of dollars on another disastrously disappointing buzz-word. Let’s watch this live demo. Ask it a question!
Melissa Arnoldi: Ask AT&T, can you tell me what the churn rate for millennial customers is?
Ask AT&T: Absolutely. Just one question. Well, a couple of questions. First, what’s is churn rate?
Melissa Arnoldi: Churn rate is the number of customers that disconnect divided by the average customer base.
Ask AT&T: Wonderful. Just on other question. What is a disconnect?
Melissa Arnoldi: Disconnects are subscribers that cancel service for either voluntary or involuntary reasons.
Ask AT&T: Excellent. May I ask, what are subscribers?
/\/\/\/ four hours later /\/\/\/\
Melissa Arnoldi: I was able to get finance to get me a list of millennials disconnects like you asked, still following up with marketing for the average base of millennials customers.
Ask AT&T: Wonderful. When you get those numbers, can you submit them in a 4-page Microsoft Form?
Melissa Arnoldi: I’m on it!
/\/\/\/ 2 day later /\/\/\/\
Melissa Arnoldi: Well, it looks like 950K millennials associated lines and and average base of 6M millennial subscribers, so my math shows 16% annualized churn of 1.3% monthly churn.
Ask AT&T: Splendid. The answer to your question “what is the millennial churn rate” is 1.3% monthly.
Melissa Arnoldi: I just told you that. I’ve been running around doing all the legwork for 3 days.
Ask AT&T: It was my pleasure to answer your questions. Your business unit will be charged $125,000 for this service. Will that be cash or charge?