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It’s been broken forever it seems. Low ball estimates, no ability to set up a direct bill, no available auto techs, no ability to hire anyone with a technical background, low customer service results…and we keep doing the same old thing.
There was a prior thread involving auto awhile back. Someone mentioned they cannot even get ahold of a CSL or RCL in their area when there’s an auto technical complaint or customer inquiry. That’s been my experience as well. Very low engagement and knowledge on that side of the house.
The strategy of low balling the claim to death isn’t necessarily a winning strategy. Shops are sick and tired of it. Certain shops in my area have giant signs when you walk in to indicate they won’t work with Allstate. Allstate would like to pay a ton of senior leaders gross amounts of money with bonuses but try to short change their actual paying customers. Sad.
It’s the same reason the company is sinking. They have a ton of underqualified leaders in key roles all over the company.
Starts at top with VP of auto. No creativity, no industry relationships, no ability to motivate. Does possess ability to do whatever CCO requests, without offering other solutions for consideration. Very, very poor leader for $11b business.
Because it’s poorly run across the board. One MOI group has no clue about other MOIs. The focus in on production instead of customers, there’s no communication. The folks running AT are some of the biggest dummies I’ve ever worked with. Design is a waste of space. I could go on.