Manufacturing for profit is dead. Service for profit is the only way to compete. Why do you think Seagate's customers don't buy Seagate or Western Digital? Seagate's customers are GIANT corporations that could, but they realize there is no money to be made in tech manufacturing alone. You have to offer a service component. When Seagate let Ravi go, they put another nail in the coffin. Like him or not he represented the future of Seagate. But Seagate is only interested in the past practices.
I know many of you don't like to hear this, but this is true. @1xke+1o0C7fpX is right.