I'm curious what others have to say about how much growth opportunity they had here. Sometimes I feel like it's my fault, like maybe I should have tried harder, and yet I'm aware that I simply didn't have enough opportunities to grow here.
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Agree with "you have to know how to play the game" - meaning, you have to determine the general direction you want to go (while remaining open and flexible to different opportunities) and then network your tail off. That's hard to do when calls are back to back, but it's not impossible. It can be Slack connections, and it might require reaching out to people who work in the area you want to go (potential mentors) during a few of your breaks. The best way to grow into a new role is to understand that role from the inside so you can align your CURRENT work to the new role in every way you can. Once you know what responsibilities you'll have in the new role, you can start volunteering for relevant POC roles in your team today to build that experience.
You don't always need experience doing the job, but you do need to demonstrate that you've chased down similar experience and responsibilities in your current role. This will help with your resume and interview questions.
(Took me 5 years of hustling in this way to move from member facing to staff - not saying it's easy, but it's possible. I didn't really figure this out until my last 2 years in member facing.)
Not many opportunities here as their bank is slowly dying. Insurance business not doing so well either.
I had a ton of opportunities until earlier this year when they decided to blacklist remote workers.
If you have Bank of America or Wells Fargo in your resume, the opportunities are limitless.
It depends on what department you're in, who your manager is, and their likeability/connections. If you're in customer contact, it's extremely hard if you want to go into a staff role but not impossible. Before they provided time off for development, I would use PTO and personal time just to network and get advise from different mentors and that's not even all of what I had to do. Degrees and certifications look great on paper but folks want experience even for entry level positions. I worked my tail off consistently for more than 5 years before I lucked up on a hiring manager who saw the value in the skills that I had, my committment to continuous learning, what I had to offer and didn't hold against me that I "didn't have experience" like so many others did.
Most of my managers were supportive when it came to my development but they didn't have a lot of influence in the areas that wanted to go into. They were even trying to escape the madness of the call center too so there really wasn't much that they could do for me. There are lots of opportunities but I feel that who you know carries much more weight than what you know.
I made the mistake of thinking that if I did a good enough job in my current role, someone would take notice and I would be promoted that way. Unfortunately, that was not the case. You shouldn't feel that you didn't try hard enough. You just have to know how to play the game.