The fact that it’s nearly impossible to take time off, which is needed to recharge and for mental reset, is the biggest issue. People being required to do the work of 3-5 people at all times with constant OT and when you have upcoming PTO you have to work even harder before you’re out. The limited time that is approved is not nearly enough, so you return still burnt out with an I don’t care attitude that festers and creates a poor work ethic, especially when you now have months ahead before the next round of PTO is available. Future state and forecast and scheduling need to go and that’s where the issues all began. If upper management wants to see improvement they need to address this. Many monitor this page, so here is a simple solution for you folks, if retention is still a priority.
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It’s been one excuse after another since 2016. It is unacceptable anymore.
Been hearing about fixing the staffing issue + treating employees like they matter, since maybe 2016? Nothing has changed for the positive other than working from home (granted hub people are forced in one week a month for no reason)
Yeah they just keep saying this with zero intention of changing it, if youve been around long enough to notice.
Company is 100% all talk with its employees.
Troglodyte. Thinks CDs are cutting edge.
Just bring d-mb id--tic chatbots and phone systems and fake AI
Policyholders just rave about how great they feel being treated like id--ts - and ignored (bad strategy and systems)
Metics lie - so does data (that has no Integrity)
Good luck - children run that org
I was in a specialty claims area about 13 years ago or so, at the tail end of the legacy period. It was wonderful. While we worked from a queue and had metrics to meet, they were realistic and allowed for the fact that sometimes you had to spend a great deal of time on the phone with an insured, agent, or vendor, and it would take you out of the phone queue. I managed two promotions in two years and got assigned to interesting projects, and even went on field trips. I still get christmas emails from vendors I worked with. You worked hard and it was stressful at time, but that's what working should be.
We were an old school department and we were shut down for the new claims model. And now, that same job is overworked and understaffed, with unrealistic timelines and metrics.
It's not the same job anymore. Not at all. Not when the beancounters look at you taking a moment to research or collect your thoughts and deem it "waste".
@ngk+1nmLIFVr....
The job here was totally different 15 years ago, and these millenials would have had no issues under the same system you and I got to enjoy for so long.
We all know its really bad out there, and if you and I didnt have that past exposure to legacy SF who cared about their workers, and whose job wasnt so horrible to endure, we would be just as upset and unwilling to go the extra mile.
State Farm has earned this relationship with their employee through very hard work and determination. No one wants to go the extra mile for a company that continually merges multiple roles into one, and makes it a metric slog of micro management for 7.75 hrs + 45min unpaid time that is also heavily managed but off clock.
The beatings will continue until morale improves.
Face it! It's a burnout job mentally and physically.
Todays employees are spoiled children. No trophies or medals for just showing up. Mommy can’t help either.
Auto Claims has ALWAYS been high stress. Even back in “Service Center” days. Worked massive hours but we were salaried so there was no extra pay. CAT duty in your own town was 20 consecutive 12 hour days to get one day off….with zero extra pay or per firm. And you still had your normal claim load to work.
Yeah its a massive problem, its costing this company an insane amount of money, and no one cares at all.
We traded well paid employees who are happy for cost cutting thats costing more in training/hiring, errors in work, ect.
Thats the beauty of metrics, you get to pick and choose what you look at and can make even a decline a positive in some way.
My boss laughed when I said I’m maxed out with PTO! “Yeah there’s a lot of that here”
💯 agree! Claims is a very unhealthy environment!