Speaking as ex csc mim it seems the role has become a joke with the team used as whipping boys for angry clients
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Because major incident managers in the whole process was such a stupid idea. Let’s get 50 people on a call to try to get something simple done. Get the people on the call that are actually needed and they’re back up and get all the managers and all the other so-called people that are trying to help off the call so we can get some work done.
There is a reason why the MIM team has high turnover. Unmanageable workload, inconsistent pay, clients that will berate them for not having a clear update on major incidents because there's no resource. And yes, the age old DXC habit of internally recruiting people on lownpay and refusing to give them a pay bump, then bringing in external hired at 40k 50k a year
Its definitely underpaid, i spoke to one who left not long ago and it was an utter p*sstake what they were being paid when you consider the average