Expect your calls to be picked apart word by word. It does not matter if you’re meeting your metrics. It does not matter if you’re new or seasoned. If you’re remote, you’re in their line of sight. And not in a good way.
Goals revolving purely around the subjectivity of management are being laid out and of the hundreds of requests you take each week the 1-2 you fumble on will be sifted out and held up high as an example of how you’re just not doing your job correctly.
Brush off your resume and be ready.