Thread regarding USAA layoffs

Re: Wayne's Comments on "Anonymous Sites"

If internal Voice of Employee channels were used in the manner intended, and if legitimate employee concerns were met with full transparency, the anonymous forums wouldn't exist.

Yes, there are some nasty individuals spewing hateful sentiments here. However, there are also plenty of respectful comments that are supported by facts and sound research.

Close the feedback loop. You hear us, and you appreciate that changes are difficult - please prove it. Where are the executive-level responses to Pulse trends?

Meet us halfway here. Take care of our remote peers, they are talented, dedicated, and eager to grow. RTO has been hugely damaging to morale, listen to your people begging for more flexibility - 4 days is a rigid requirement and does not demonstrate a concern for employee work/life balance.

Your people are telling you how to repair trust. If you can move past the hurt feelings of anonymous comments, you'll see these comments align with Pulse, The Post, and sentiments filtered up through our leaders. This is nothing new. This is nothing surprising. This is a direct reflection of an environment that fails to make employees feel heard, understood, and valued.

You mentioned that people don't care about any leaders except for their own - this is false. A vast majority of us adore our leaders, but we CARE quite a bit about the leadership at the top. Glassdoor, I think, proves this point. We have such talent and passion in our ranks. We genuinely feel terrible for our direct leaders because we DO approach them with our concerns, and their hands are tied. Either they have passed along our feedback and it's fallen on deaf ears, or they're too fearful of retaliation to speak up, and so they absorb our concerns and do their best to manage an unmanageable morale crisis.

Please don't discount these comments as irrelevant because they're anonymous. We've said the same thing in company channels, I promise.

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| 1661 views | | 7 replies (last August 2, 2023) | Reply
Post ID: @OP+1nUIC9tU

7 replies (most recent on top)

I am a long term customer. 25 yrs. The financial statements mentioned nothing about climate change, covid19 deaths, or anything relevant. It also did not lay out a plan to return to profitability.
I am concerned that the leadership of USAA is in denial. They don’t even read industry reports that state that climate change is the biggest risk.
Also- RTO is not helpful. Let people work where they want to work- and you will keep the best people.

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Post ID: @hkd+1nUIC9tU

Sorry Wayne. You had a transparent internal feedback tool in EJS, but you and the rest of EC kept getting butt hurt over the comments because you couldn’t target and retaliate them due to anonymity.

Your lack of leadership and humility led to the airing of put grievances in public. And now you can’t hide from the rest of the world the wake of disasters you’ve created during a tenure that will forever label you as the worst CEO our company has ever had.

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Post ID: @wbd+1nUIC9tU

Wayne’s comments are more proof that he could care less what rank and file employees think and he can’t stand any forum where he can’t control the narrative. He wants everyone to fall in line, parrot the party line, pretend everything is great, above all else, he wants us not to talk.

Sorry Wayne, we’re not id--ts and this isn’t Soviet Russia

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Post ID: @sey+1nUIC9tU

Well said. I laughed at the whole people need to respect other points of view. RTO isn’t all sunshine and roses Peacock - more bickering, people being offended, se-ual harassment etc this is what you wanted right Wayne

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Post ID: @jgj+1nUIC9tU

When you come to the realization many of these executives, many hired externally from big banks in recent years, just don't care about you or the mission, it all begins to make more sense.

The traditional, Fortune 100 corporate attitude and behavior has entered the building in the last 5-6 years. You're simply an annoying, whining employee to them because that's how most companies operate. What's worse, they've learned they can use your values against you - either by our historical culture, the mission, or our eagerness for loyalty - they are all tools to gaslight everyone into keeping quiet and not stirring the pot.

In truth, there are still some redeeming qualities about this place. But the last 2 years have done nothing but degrade and delegitimize trust, morale, and loyalty. I love the USAA of 10+ years ago, but I think that USAA is long-dead.

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Post ID: @aqb+1nUIC9tU

Agree 100% with your post. Well done!

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Post ID: @kdx+1nUIC9tU

100% agreed. There are some really thoughtful posts on here that could and should be addressed (like that open letter to the BOD). It’s easy to throw the baby out with the bathwater because some people are just posting things in bad faith (like that one that was just posted asserting that the leaders are pedophiles), but when you create a culture of fear, people are going to vent their frustrations in any forum they can. With the elimination of the original EJS, employees were basically left with no way of expressing their real thoughts so they have no other option than to air USAA’s dirty laundry in public.

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Post ID: @tky+1nUIC9tU

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